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Director, Client Service Manager - Manchester, United Kingdom - BNY Mellon
Description
Director, Client Service ManagerBNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.
We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.
A Senior Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business for some of our largest and most complex clients, ensuring that BNY Mellon delivers consistently outstanding service across our product range.
This is a People Leadership and Client Management role charged with ensuring overall service quality, client satisfaction and a consistent client experience.
We work hand in hand with the global service delivery team, our partners in Relationship Management and Sales, as well as Product and Operations to deliver service excellence to our clients.
The Senior Service Director is responsible for managing and driving solutions for multiple client issues at varying levels of complexity, from routine service issue escalation to new product roll outs.
The Service Director must balance the dual goals of meeting service delivery commitments to our clients, while ensuring that the bank is in full compliance with all regulatory requirements.
Support the recruitment, training and ongoing development of the teamEnsure effective client communication around incident management, regulatory and BNY Mellon change, and product evolution as it pertains to service delivery
Ensure outstanding client service delivery, by monitoring service quality, product performance, and overall client experience (SLDs and KPIs)
Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
May resolve atypical issues or escalate to management as appropriate
Bachelors degree or the equivalent combination of education and experience is required, Vast total work experience preferred. This must include experience of building and leading teams.
The candidate is required to have a thorough understanding of Financial Services and have extensive experience in this sector
This person must have a strong understanding of the business with extensive experience in the asset servicing industry - client service delivery experience is key and operational expertise is helpful
Collaborative, flexible approach to problem solving
Must possess strong analytical, financial, oral and written communication skills
Experience working with and influencing cross-functional teams and senior stakeholders
Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
Human Rights Campaign Foundation, Corporate Equality Index, 2023
Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023
Forbes Blockchain 50, 2023
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.
BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.
Every day our employees make their mark by helping clients better manage and service their financial assets around the world.
Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.
It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart.
ABOUT COMPANY BNY Mellon Corporation New York, United States 53400 Employees Investment Banking / M & AEstablished in 1784, BNY Mellon is America's oldest bank and the first company listed on the New York Stock Exchange (
NYSE:
BK).
