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Crawley

    Helpdesk Administrator - West Sussex, United Kingdom - Stratospherec Limited

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    Part time
    Description

    Salary:
    Up to £30,000 per annum, depending on experience

    Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.

    I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer.

    Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
    Entry into the company pension scheme
    Quarterly performance bonus scheme after the probation period


    I am seeking a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer.

    While the role is primarily office-based, there may be opportunities for on-site client visits.

    Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
    Diagnose and resolve hardware, software, and network issues in a timely manner
    Escalate complex technical issues to appropriate teams or senior engineers
    Assist with the commissioning and onboarding of Office 365 products for clients
    Document all support activities, solutions, and configurations in the ticketing system
    Strong proficiency in supporting and commissioning/onboarding Office 365 products
    Solid understanding of ITIL principles and best practices
    Experience with other cloud-based solutions such as Azure or AWS
    CompTIA, Microsoft, Cisco)


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