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    Fixed Term - London, United Kingdom - NATIONAL HOUSING FEDERATION

    NATIONAL HOUSING FEDERATION
    NATIONAL HOUSING FEDERATION London, United Kingdom

    1 week ago

    Default job background
    Description

    Hours:
    Full time


    Contract:
    Fixed term until March 2025
    27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
    ~ Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
    ~ Attractive family friendly policies;
    ~ Private healthcare cover;
    ~ Season ticket loans;
    ~ Employee awards, and training and development opportunities.

    For more information about our benefits please visit our website.

    Location:
    London/Bristol - employees are able to work from home on an arrangement agreed with their line manager

    An exciting opportunity has arisen at the National Housing Federation (NHF) for an interim Head of Member Relations to ensure that our members are at the heart of what we do.

    Working in a team with two other Heads you will lead and manage our member relations team of 8 External Affairs Managers, plus our member intelligence and business support teams.

    You will work closely with colleagues in Public Impact taking a lead on ensuring that our influencing strategy and policy positions reflect our Housing Association member priorities.

    The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.Are you committed to working to support our members in providing quality homes and tackling the housing crisis?

    You will shape our strategic engagement with members to ensure our external influencing and policy positions reflect their priorities, working collegiately with colleagues in the Public Impact Directorate.

    You will ensure member satisfaction and member risk is understood, monitored and managed effectively by the member relations team and wider organisation.

    You will manage the work of at least two External Affairs Managers, the Member Intelligence team and the Member and Business Support team as agreed with the Executive Director.

    Strong knowledge and understanding of the housing sector and the issues facing Housing Associations.

    Knowledge and experience of establishing and maintaining relationships with senior customers and stakeholders demonstrating credibility, diplomacy, effective communication and negotiation skills.

    Equality, diversity and inclusion
    The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff - . We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce.

    We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.

    Disability confident committed employer

    We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

    We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process.

    Please email Stephanie Green, People Manager at .This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

    Right to work in the UK / UK VISA Sponsorship
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