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    Client Service Engagement Manager - Nottingham, United Kingdom - Equifax, Inc.

    Equifax, Inc.
    Equifax, Inc. Nottingham, United Kingdom

    1 week ago

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    Description

    As our new Client Services Manager at TDX, you'll be responsible for ensuring the day to day relationship and services we provide to our partners are best in class.

    We're looking for people who have experience of ensuring the best service is provided to corporate clients and able to manage multiple clients with changing demands


    We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

    We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government.

    The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

    Ensuring end to end new and existing services provided to our clients are functioning as expected, meeting contracted service levels and quality standards
    Working across the organization to document, monitor, measure and improve the services contracted to clients
    Ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines
    Completion of scheduled service review meetings
    Creating and delivering bespoke Client service reports
    Ownership of Client service improvement plans
    Supporting the Sales Directors and business stakeholders
    On call support for Client during service incidents and flexible for needs of the business and workload
    Daily management of general enquiries
    Experience within a client service and client relationship (B2B) management role, handling multiple complex clients
    Ability to Influence and negotiate at senior and executive level
    Experience of reporting and providing MI data
    Understanding of data security, compliance a regulated environment
    Good experience of managing customer complaints and difficult conversation
    Prior experience within Financial Services or Debt Services / Recovery / Collections
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