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St Albans

    Assistant Customer Service Supervisor - St Albans, United Kingdom - Hertfordshire County Council

    Hertfordshire County Council
    Hertfordshire County Council St Albans, United Kingdom

    5 days ago

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    Description

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    Job Title: Assistant Customer Service Supervisor
    Location: St Albans
    Starting Salary: £23,500 with the opportunity to progress to £25,979 per annum (pro rata for part-time)
    Hours: 25.5 hours per week
    Contract: Permanent

    Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today's Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.

    To support the delivery of the Inspiring Libraries 10-year strategy.

    You will have the skills and abilities to support the Library Manager to actively supervise the team at St Albans Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.

    You will have the ability to compile, maintain and provide effective returns for monthly statistical information. You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required. We look for people who are friendly, confident, and outgoing. You will have excellent communication and admin skills and you will be passionate about providing great customer care.

    You will also be confident in leading a team and be able to complete tasks quickly and accurately. Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.

    Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, helping people to complete their UK visa applications for the right to stay in this country or assisting people to use our Creator-Space resources, including 3D printers and virtual reality devices. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people's lives.

    Closing Date : 5th May 2024
    Interview Date : TBC May 2024

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    Diversity: We are an inclusive employer and value a diverse workforce

    Benefits of working for us:
    • Flexible Working Arrangements (depending on the role)

    • Excellent Career Development

    • Salary Exchange for Additional Benefits

    • Excellent Pension Scheme with Employer Contributions

    • Shopping Discounts

    • Support Groups & Wellbeing Schemes

    Disability Confident: We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

    English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

    If you do not provide answers to the questions below and upload along with your application, your application will be rejected.

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