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    Digital Business Analysts - London, United Kingdom - Nigel Franks International

    Nigel Franks International
    Nigel Franks International London, United Kingdom

    3 weeks ago

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    Description
    Digital Business Analyst (Customer Journey)

    A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London.

    This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station.

    In this role, you'll be working on a brand-new programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience / customer journey, and improving customer loyalty.

    This programme of work is being driven by their CEO and, as such, will be a huge focus for the business over the next few years, making it an incredibly exciting time to get involved.

    The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps.

    You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT and 3rd Party suppliers).

    Having been partnered with them for a few years, I can attest to the excellent development opportunities they offer their employees, both professional and personal, and believe this would be a brilliant next-step for an ambitious BA.

    Experience working as a BA on technical / digital / marketing projects

    • Experience working on the discovery phase of projects
    • Knowledge of Agile methodology, including writing and manging user stories
    • Excellent stakeholder management and engagement skills including Business, IT and 3rd Party Vendors
    Salary of up to £65,0000 depending on experience

    • 25 days' holiday plus bank holidays
    • Excellent flexible working options
    • Access to private healthcare
    • Industry-related discounts

    Please Note:
    This is a permanent role for UK residents only. Nigel Frank are the go-to recruiter for Microsoft Technology roles in the UK.
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