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Income Management Officer
1 week ago
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Income Contact Officer
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PA Housing Leicester, United Kingdom**A little bit about what we are looking for...** · We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the offi ...
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Income Collection Officer
1 week ago
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Income Collection Officer
6 days ago
Pinnacle Group Leicester, United Kingdom**Income Collection Officer **(3123)****: · **Overview**: · **Ref**: · 3123 · **Salary**: · £35,000 - £35,000/annum · **Location**: · - United Kingdom - England - East Midlands - Leicestershire - Leicester · **Contract Type**: · Permanent · **Posted**: · 23 November 2023 · Pinnac ...
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Extra Care Scheme Officer
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PA Housing Leicester, United Kingdom**Additional role requirements**: · - DBS check required · - Be available to work on a duty rota, over 7 days including weekends and evening with sleep in's. Shifts are; 8am-1pm, 1pm-6pm, 6pm-11pm and then sleep in shift 11am-8am · **A little bit about what we are looking for...* ...
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Income Management Officer
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Homeless Services Officer
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Account Coordinator
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Income Excellence Lead
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Affordability & Income Officer
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PA Housing Leicester, United Kingdom**Job reference**: 000578 · **Salary**: £30,009 per annum, increasing to £32,009 upon successful completion of your probation · **Closing date**: 01/05/2023 · **Location**: Bede Island - Leicester · **Employment type**: Permanent · **Hours Per Week**: 35 · **So what's the role al ...
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Early Intervention Officer
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The Riverside Group Leicester, United Kingdom**Job Title**: Early Intervention Officer · **Contract Type**: Permanent · **Salary**: £24, £26,778.75 achieved after 12 months successful performance in the role) · **Working Hours**: Full Time 35 hours per week · **Working Pattern**: Monday to Friday 8am to 3:30pm · **Location* ...
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Processing Officer
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Money & Benefits Advisor
1 week ago
The Riverside Group Leicester, United KingdomJob Title: Money & Benefits Advisor · Contract Type: Permanent · Full Time: 35 hours per week · Working Pattern: Flexible working · **Salary**: £29,282 (10% increase after 12 months dependent on performance) · Location: Hybrid - Based in Liverpool · **Why Riverside?** · At Rivers ...
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Customer Service Advisor
1 week ago
pa housing Leicester, United Kingdom**So what's the role all about?** · We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation ...
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Money & Benefits Advisor
1 week ago
The Riverside Group Leicester, United KingdomJob Title: Money & Benefits Advisor · Contract Type: Permanent · Full Time: 35 hours per week · Working Pattern: Flexible working · **Salary**: £29,282 (10% increase after 12 months dependent on performance) · Location: Hybrid - Based in Carlisle · **Why Riverside?** · At Riversi ...
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Senior Finance Officer
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Administrator / Book Keeper
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Income Officer
1 hour ago
PA Housing Leicester, United KingdomWe are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place. · **What are we looking for?** ...
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Customer Service Advisor
1 week ago
PA Housing Leicester, United Kingdom**Job reference**: 000536 · **Salary**: £22,148 increasing to £23,464 per annum - upon successful completion of 6 months probation · **Closing date**: 30/03/2023 · **Location**: Bede Island - Leicester · **Employment type**: Permanent · **Hours Per Week**: 35 · **So what's the ro ...
Mortgage Arrears Manager - Leicester, United Kingdom - Metro Bank
Description
What you will do:
• As the new Mortgage Customer Assistance Manager at Metro Bank, you will use your retail mortgage arrears and leadership experience to ensure your team provides our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs
• Play a key role in setting up, training, and building out this new, inhouse, team at Metro Bank
• Nurture a team of Specialists to ensure they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service
• Using your extensive mortgage arrears experience, anticipate future issues and find solutions to problems based on, sometimes, limited information
• Demonstrate and evidence clear decision making and identify opportunities for improvement to processes and procedures
• Provide timely and accurate reporting on team performance to key stakeholders
• Monitor and manage the application of decision-making mandates across the team in line with SLAs and frameworks
• Ensure your team adheres to our policies, standards, processes and procedures and manage any risks identified, whilst meeting our regulatory requirements
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Substantial experience in dealing with end-to-end mortgage arrears, including litigation, repossessions and recoveries, across a range of retail residential, buy to let and unregulated lending
• Experience in a leadership role within end-to-end mortgage arrears, litigation and special servicing
• Significant experience in a customer facing mortgage arrears and forbearance operation
• Strong understanding of the regulatory environment that applies to mortgage arrears, responsible for adherence to regulations including MCOB, DISP, GDPR and Consumer Duty whilst at the same time, ensuring your team delivers good customer outcomes
• Ability to proactively manage, delegate and prioritise tasks and workloads for yourself and a team, as well as experience of KPI and SLA monitoring and reporting
• Ability to communicate effectively, both verbally and written, with senior management and stakeholders across the Bank
• Ideally CeMAP qualified or equivalent
• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you...
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible – this team will be base from our Leicester office (in office 3 days per week, but full time during initial training)