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    Manager, Client Implementation Management - London, United Kingdom - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services London, United Kingdom

    5 days ago

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    Description

    Role:

    Major Incident Manager Job Type:
    Permanent
    TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology.

    We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.

    For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

    Develop professional relationships with major accounts.
    Providing training to stakeholders on different systems

    This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function.

    The Group operating companies' vision is to move to Hybrid Cloud in future. Hosting technical & management bridge calls as appropriate for high priority and major incidents
    Owning the Ops Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations
    Responsible for invoking and coordinating Emergency Planning Incident Control (EPIC) documentation
    Excellent customer relationship building skills
    Strong time management and efficiency skills, organised and delivery focused, good planning skills, and process
    Provide inputs and service improvement recommendation in post incident review meetings/problem management team.
    Represent IT in crisis management meetings to provide regular status update on IT Platform & Infrastructure
    Represent IT in daily status calls with global operation team and provides a heads up on critical change implementation /outages
    Must be able to demonstrate flexibility by working additional hours/shifts as required

    Experience in executing Incident Management including driving the major incidents.
    Certified ITIL (Foundation) V3/4
    Should talk English and Spanish with good verbal and written skills
    Good Knowledge on monitoring tools such as Nagios, BES, Tivoli, Splunk, Dynatrace, Datadog, Cloud watch.
    In depth working knowledge of service management processes (Incident, Problem and Change Management)
    Good Knowledge on ServiceNow ITSM tool & Reporting module.

    Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology toolset.


    Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

    Diversity, Inclusion & Wellbeing
    At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.

    You'll find a welcoming culture and many internal volunteering and social networks to join.

    Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

    TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.

    If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: "Disability Accommodation Request".

    Apply online now.
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