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Complaints Officer
3 weeks ago
Venn Group London, United Kingdom**Temporary Requirement** · **Complaints Officer** · Venn Group is currently recruiting a Complaints Officer for an NHS organisation in London. · - Understanding the complaints process · - Working efficiently on the Datix system · - Working knowledge of excel/spreadsheets · - Exp ...
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Complaints Officer
3 weeks ago
Venn Group London, United Kingdom**New Opportunity - Complaints Officer** · Venn Group is working with an NHS organisation to recruit for a Complaints Officer. The successful post holder will be responsible for ensuring the delivery of a quality complaints and concerns service for the Trust. · **Duties**: · - Ca ...
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Complaints Officer
2 weeks ago
Akton Recruitment London, United KingdomAkton Recruitment officer has an opening for a Complaints Officer · Predominately home based, may be one day a week at most in the office · Overall Purpose of Job · To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. ...
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Complaints Officer
3 weeks ago
The Hyde Group London, United KingdomWe're looking to recruit a Complaints Officer into our First Response team. **This is a full-time permanent role**, with flexible working available on a hybrid basis (60% remote and 40% office based). · The Hyde Group's vision is to provide a great home for everyone. Our values g ...
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Complaints Officer
2 weeks ago
City of Westminster Council Westminster, United Kingdom**About Us**: · **THE EXTRAORDINARY STORY OF SERENA'S VISION** · Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. · Take Sere ...
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Complaints Officer
3 weeks ago
Zopa Limited London, United Kingdom**Our Story** · **Hello there. We're Zopa.** · - We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to ...
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Complaints Officer
3 weeks ago
Tempting Recruitment London, United KingdomTempting Recruitment are working alongside our client, a Housing Association, who are looking to recruit an experienced Complaints Officer to join their team based in the London area. · **JOB DETAILS** · - PAY RATE: £24.73 per hour Umbrella · - WORK TYPE: Temporary · - WORK PATTE ...
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Complaints Officer
3 weeks ago
Adecco UK London, United Kingdom**Complaints Officer**: · The complaints officer will be required to investigate and respond to Stage 1 and Stage 2 Complaints, Leader Enquiries, Member Enquiries, FOIs, SARs and Ombudsman cases. · Failure to provide this service will impact our services to residents, meeting sta ...
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Complaints Officer
2 weeks ago
Step Ahead London, United Kingdom**Job Title**: Complaints Officer · **Start Date**: ASAP · **Location**:Hybrid in Maidstone, Kent · **Pay**:£14 - £16 Per hour DOE · **End Date**: Rolling 3-month placement · **Working Pattern**: 7.5 hours, 5 days a week (Flexible/WFH available with discussion) · Are you ready to ...
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Complaints Officer
2 weeks ago
Star Lane Medical Centre London, United KingdomThe post is of primary importance in delivering complaints management service for the organisation. · The Complaints officer will be the primary contact and will be responsible to lead on the management of the organisation's complaints service, assessing risk and ensuring the use ...
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Complaints Officer
3 weeks ago
Zopa Limited London, United Kingdom**Our Story** · **Hello there. We're Zopa.** · - We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to ...
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Complaints Officer
2 weeks ago
XL Catlin London, United Kingdom**Flexible Work Eligible**: Flexible Work Schedule · **DISCOVER your opportunity** · **Complaints Officer** · London, UK · Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an exam ...
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Complaints Officer
3 weeks ago
Akton Recruitment London, United Kingdom**Complaints Officer** · **Barnet** · **£23/hr** · **Start Date : 13/11/2023** · **Hybrid working** · **Purpose of Job**: · - Lead on the complaints and FOI process across Family Services. Develop internal · processes and support and challenge managers to ensure that complaints a ...
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Complaints Officer
2 weeks ago
Plastexe limited London, United KingdomComplaints & Enquiries Officer (Immediate Start) A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you'll be responsible for producing timely, accurate and high-quali ...
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Complaints Officer
2 weeks ago
Cleantech People London, United Kingdom**What's involved with this role**: · **Job Ref: Southwark RQ1257644** · **_Hybrid working_** · The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. · It is essential that you have exc ...
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Complaints Officer
2 weeks ago
Zopa Limited London, United Kingdom**Our Story** · **Hello there. We're Zopa.** · - We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to ...
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Complaints Officer
3 weeks ago
Page Personnel - UK Camden, United KingdomA fantastic opportunity, on a Temporary Basis until May 2024 · - Hybrid working · - 3 days in the office · **About Our Client**: · Apart of the G15 group · - Well established housing association. · **Complaints and Insight officer responsibilities-** · - Handling of complaints an ...
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Complaints Officer
3 weeks ago
Lendable London, United Kingdom**About Lendable**: · Lendable is on a mission to make consumer finance amazing**: faster, cheaper and friendlier.** · We're building one of the** world's leading fintech** companies and are off to a strong start: · - One of the** UK's newest unicorns** with a team of just over 2 ...
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Complaints Officer
2 weeks ago
Hackney Borough Council London, United Kingdom**12 Month Fixed Term Contract / Secondment Opportunity** · We are looking for a Complaints Officer (Housing) who will help us deliver a first class service for tenants and leaseholders who need our help resolving issues and managing their complaints. · As a member of the team yo ...
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Complaints Officer
3 weeks ago
Finegreen Associates London, United Kingdom**Job Details**: · **Sector**: Clinical Services & Governance- · **Location**: London- · **Job Type**: Interim- · **Salary**: £31.57 per hour- · **Expiry Date**: 23 March 2023- · **Contact**: Ria Healy · **Contact Phone**: · **Duration**: 6 MonthsFinegreen are currently recruiti ...
Senior Complaints Officer - City of Westminster, United Kingdom - Aatom Recruitment
Description
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension.
Role Overview:
The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards.
Main Responsibilities:
Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice.
Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards.
Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports.
Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database.
Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed.
Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting client's and Ombudsman requirements.
Provide an overview of contract performance for complaints and enquiries, monitoring relevant information.
We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries.
Candidates will need excellent communication skills- written and verbal. You will be preparing and sending written responses.If this sounds good to you, please apply for immediate contact or call Inesa directly