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    Application Support Manager IT - United Kingdom - SmartestEnergy Limited

    SmartestEnergy Limited
    SmartestEnergy Limited United Kingdom

    2 weeks ago

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    Description

    You will lead a team providing a range of first, second- and third-line support services to our Front, Middle and Back Office.

    This included applications used in the full energy trading lifecycle as well as market data management, credit risk management, market risk management, regulatory reporting, batch processing and business reporting.

    How will I spend my time in this role?
    • Accountable for ensuring high quality operational & technical application and systems support to internal business functions;
    • Responsible for minimising the adverse impact of Incidents through rapid resolution and proactively preventing potential future Incidents.
    • Team Lead and line management for the Application Support team to build capability and expertise to provide high quality support and maintenance of the applications portfolio;
    • Act as point of escalation on incidents;
    • Accountable for ensuring Incident Management and all interfacing processes (including problem management) are coordinated;
    • Develop, implement, and maintain appropriate processes and procedures to ensure efficient, effective, and consistent support.
    • design and implement appropriate metrics for reporting on key performance and q

    What skills/experience do I need to be successful?

    • A strong level of experience in managing production support teams in highly pressurised technically complex environments;
    • Dealing with applications/systems and demonstrable experience of coordinating third-party vendors and management of out of hours 'business critical services';
    • Experience of working within the ITIL framework.

    What else do we offer?

    • The opportunity to work from anywhere in the world for up to 30 days a year;

    • A genuine commitment to smarter working – we recognise your work/life balance matters;
    • Paid time off to volunteer in your community;
    • Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;

    What does hybrid working mean to us?

    Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

    What happens next?

    Once we receive your CV it will be reviewed by a human– no bots here

    The average process once we receive your application takes around 2-3 weeks with typically 2 stages of video interviews using Teams – however this can change depending on the role (we may invite you to see us face to face or just need 1 video interview).

    If you need any support you can see who to contact in our Recruitment Team on the advert – any questions please just let us know .

    Get to know us better....

    The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

    Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

    When you join our Team, you will have the opportunity to contribute and make an impact every single day.

    Diversity

    Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

    We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

    #J-18808-Ljbffr
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