- Guide customers through a prescriptive solution design and manage technical implementation decision points.
- Define solutions across the platform aligning with out-of-the-box capabilities.
- Identify and design key integrations with 3rd party systems.
- Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.
- Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
- Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
- Establish and manage technical governance process.
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.
- Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.
- Advocate and champion Sprinklr's professional services best practices and industry use cases with clients.
- Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes.
- Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
- 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
- Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
- Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
- Architecture experience in telephony, network, database, core data design, Security, integrations
- 10+ years large program experience leading architecture and design
- Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.
- Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
- Understanding of systems architecture and ability to design scalable performance-driven solutions.
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
-
Microsoft Power Platform Architect
3 weeks ago
Deerfoot IT Resources Ltd London, United Kingdom**Microsoft Power Platform Architect** · **£80k-£120k DOE + Personalised Benefits · Hybrid working with travel to client site · Permanent**As a trusted and preferred recruitment partner to this prestigious global consultancy, we have been asked to assist in the hire of a Microsof ...
-
Power Platform Technical Architect
2 weeks ago
Blue Pelican London, United Kingdom**Technical Power Platform Architect** · **Salary up to £105,000 + Benefits + Bonus** · Home based with some travel to client sites as required · **Power Platform / Power Apps / Model-Driven Apps / Canvass Apps / Flow / PCF / Dataverse** · Are you a skilled Technical Power Platfo ...
-
Azure Data Platform Architect
3 weeks ago
Fairfield Consultancy Services Ltd London, United KingdomWe are looking for an **Azure Data Platform Architect**for our client in UK-Remote. · **Role Location**:UK-Remote · **Role type**:Contract outside IR35 · **Role Duration**:6-12 months · **Azure Data Platform Architect** - with experience in SAP BW. Someone who has thorough**exper ...
-
Data Platform Technical Architect
2 weeks ago
Harnham London, United Kingdom**DATA PLATFORM TECHNICAL ARCHITECT** · **£160,000** · **FLEXIBLE HYBRID WORKING - LONDON** · This is an autonomous and technically engaging role with one of the UK's largest FinTech companies. If you are looking for hands-on work from an architectural perspective, and believe yo ...
-
Microsoft Power Platform Architect
3 weeks ago
Deerfoot IT Resources Ltd London, United KingdomOur client's Microsoft Business Group's Solution Advisory Services team is looking for a Microsoft Power Platform Architect. The full-time, remote role comes with a salary of £80k-£100k plus a great benefits package. · In your first few weeks in this role, you can expect to: · - ...
-
Cloud and Platform Solutions Architect
3 days ago
Prism Digital London, United Kingdom**Cloud and Platform Solutions Architect | Azure and DevOps | FinTech** · I am on the search for a seasoned Cloud Solutions Architect with extensive experience in Azure environments and DevOps tooling to join one of our financial exchange clients. With the successful completion o ...
-
Data Platform Technical Architect
3 days ago
Harnham London, United Kingdom**Data Platform Technical Architect** · **London, hybrid working** · **Up to £160,000 + Competitive Bonus & Benefits** · **The Company** · Join one of the largest FinTechs in the UK, listed on the London Stock Exchange, creating innovative solutions and strategies that benefit bo ...
-
Aws Data Platform Technical Architect
2 weeks ago
Harnham London, United Kingdom**AWS Data Platform Technical Architect** · **Up to £160,000** · **Hybrid - London** · Are you an expert of the AWS Platform and ready to progress your career to the next level with a leading financial institution ? · **THE COMPANY** · A great opportunity to join a leading financ ...
-
Power Platform Solutions Architect
6 days ago
Opus Recruitment Solutions Ltd Amsterdam, United Kingdom**Power Platform Solutions Architect - Amsterdam - Dutch Speaking - Competitive - 6 Month Contract · **Experience**: · - Power Platform +4 Years · - Solution Design and Implementation · - Azure · - Stakeholder Management · **Power Platform Solutions Architect - Amsterdam - Dutch ...
-
Platform Architect
4 days ago
Prism Digital london, United KingdomJob DescriptionPlatform Architect | Applications & Integrations into an Azure Ecosystem | FinTech SaaS · An exciting opportunity to work for a global company that has developed a SaaS product catering to financial institutions. It offers real-time feeds and pricing of niche finan ...
-
Digital Platforms Pre-sales Architect
2 weeks ago
Capgemini London, United Kingdom**Internal job information**: · **SBU - UK Practices** · **Capability - DCX** · **Global Grade - D** · **About the job you're considering**: · **This is a unique opportunity to join one of the most successful and rapidly growing Salesforce practices in the UK · - **Opportunity to ...
-
Platform Architect
4 days ago
Prism Digital london, United KingdomPlatform Architect | Applications & Integrations into an Azure Ecosystem | FinTech SaaS · An exciting opportunity to work for a global company that has developed a SaaS product catering to financial institutions. It offers real-time feeds and pricing of niche financial market inf ...
-
Platform Architect
4 days ago
Prism Digital London, United KingdomJob Description · Platform Architect | Applications & Integrations into an Azure Ecosystem | FinTech SaaS · An exciting opportunity to work for a global company that has developed a SaaS product catering to financial institutions. It offers real-time feeds and pricing of niche ...
-
Platform Architect
2 weeks ago
Sprinklr London, United KingdomPlatform Architect - CCaaS page is loaded · Platform Architect - CCaaS · Apply locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With adv ...
-
Platform Architect
1 week ago
Prism Digital London, United KingdomPlatform Architect | Applications & Integrations into an Azure Ecosystem | FinTech SaaS · An exciting opportunity to work for a global company that has developed a SaaS product catering to financial institutions. It offers real-time feeds and pricing of niche financial market inf ...
-
Platform Architect
1 week ago
Prism Digital London, United KingdomPlatform Architect | Applications & Integrations into an Azure Ecosystem | FinTech SaaSAn exciting opportunity to work for a global company that has developed a SaaS product catering to financial institutions. It offers real-time feeds and pricing of niche financial market inform ...
-
Platform Architect
1 week ago
IAG Loyalty London, United Kingdom Full timeHow would you like to work at the heart of the IAGL business – Core Engineering that is responsible for the design of our cloud platform and the architecture, standards and processes of our engineering teams... · The Platform Architecture & Sales Engineering team is a key part o ...
-
Servicenow Platform Architect
3 days ago
Morgan McKinley City of London, United Kingdom**ServiceNow Platform Architect** · **Hybrid 2/3 days a week - London. 6 Months. Up to £750 per day PAYE.** · **Role Description**: · As the ServiceNow Platform Owner you will be responsible for the strategic design, development, +and deployment if our ServiceNow Platform using p ...
-
Platform Architect
3 weeks ago
Forsyth Barnes United KingdomTitle: OpenShift Architect · Location: Fully Remote (Must be willing to work US East Coast working hours) Salary: Up to £120k + Package Permanent Role This role will involve. Forsyth Barnes have partnered with an established Data Consultancy with clients across Europe and North ...
-
Platform Architect
1 week ago
Noa Recruitment Ltd London, United Kingdom £70,000DevOps Engineer · DevOps Engineer Remote UK - £70000 · We are helping an innovative tech business scale their cloud software team. · Due to continued growth and demand for their products they now urgently need a DevOps Engineer to join them ASAP. · This role would suit a De ...
Platform Architect - London, United Kingdom - Sprinklr
Description
Description
Overview
The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform. Their primary objective is to design solutions that propel desired business outcomes. This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.
In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.
The ideal candidate for this role will have attained a senior-level position, such as enterprise architect or principal consultant, and boast a successful track record in technology consulting, with a focus on technology strategy, governance, data, and solution design. Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations.
What you get to do in this role:
As a Sprinklr Platform Architect, you will be instrumental in establishing and nurturing strong relationships with technical and business leaders. Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey. Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.
Key Responsibilities:
Solution Design and Implementation:
Sales Engagement:
Enterprise architecture:
Instance Health and Configuration:
Delivery Operating Model Governance:
Thought Leadership and Advocacy:
Qualifications:
Consulting and Architecture Experience:
Large Program Experience
Cloud Application Technology Experience
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.