Jobs

    Client Relationship Officer - Ash, United Kingdom - Commutec

    Commutec
    Commutec Ash, United Kingdom

    1 week ago

    Default job background
    Description

    Overview

    The ClientRelationship Officer plays a crucial role in building andmaintaining relationships with clients. They are responsible forunderstanding client needs and providing efficient and effectivesolutions to ensure client satisfaction and retention. Thisposition is vital in fostering longterm relationships promotingclient loyalty and contributing to the overall success of theorganization.

    Keyresponsibilities

    KeyResponsibilities:
    • Buildand maintain strong relationships with clients through regularcommunication
    • Understand client needs andprovide appropriate solutions andsupport.
    • Identify new business opportunitiesand support client retention and growthstrategies.
    • Collaborate with internal teams toensure smooth and timely delivery of products or services toclients.
    • Address and resolve client issues andconcerns promptly and effectively.
    • Develop andimplement client engagement strategies to enhance clientsatisfaction and loyalty.
    • Prepare and deliverpresentations to clients on new products orservices.
    • Keep accurate records of clientinteractions and transactions.
    • Conduct marketresearch and analysis to identify potential areas for businessexpansion.
    • Participate in networking events andindustry conferences to expand the clientbase.
    • Monitor and report on client satisfactionand feedback.
    • Provide timely and accurateresponses to client inquiries andrequests.
    • Stay updated on industry trends andbest practices in client relationshipmanagement.
    • Assist in the development ofmarketing and promotional materials to attract newclients.
    • Collaborate with the sales team toachieve revenue targets and businessobjectives.

    Requiredqualifications

    RequiredQualifications:
    • Bachelorsdegree in Business Administration Marketing or a relatedfield.
    • Proven experience in client relationshipmanagement or a similar role.
    • Excellentcommunication and interpersonal skills.
    • Strongproblemsolving abilities.
    • Ability to understandclient needs and build longtermrelationships.
    • Proficiency in CRM software andMicrosoft Office suite.
    • Ability to workeffectively in a fastpaced and dynamicenvironment.
    • Demonstrated ability to meet andexceed sales targets.
    • Strong organizational andtime management skills.
    • Proactive andresultsoriented mindset.
    • Ability to workindependently and as part of a team.
    • Strongbusiness acumen and financialunderstanding.
    • Commitment to providingexceptional clientservice.

    communication,clientmanagement,negotiation,business acumen

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