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    Digital & Data Executive - Woking, Surrey, United Kingdom - Activ8 Tech Recruitment

    Activ8 Tech Recruitment
    Activ8 Tech Recruitment Woking, Surrey, United Kingdom

    2 weeks ago

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    Description
    Salary £30,000 - £40,000 depending on experience.
    Hybrid workingWoking (GU21) based office 3 days per week.
    We are recruiting for a Customer Success Executive to join a digital transformation business.
    The product offering is websites, customer-facing hubs, and internal facing portals and these are sold to housing associations.

    The perfect role for you if you have one of the following experiences:
    customer successsupportsales (management level)trainerThe role is office based (near Woking), with home working 2 days per week.
    Role and ResponsibilitiesOwnership of defined and named customers in the Social Housing sector.

    Be the proactive voice and representative of the customer organisation ensuring all issues and opportunities identified are effective, swiftly, and professionally dealt withTicket resolution and day-to-day customer escalation handlingWork with your colleagues in the Social Housing pod - particularly the Account Manager(s) - to manage relationships with customers and ensure achievement of personal and Accounts Team revenue targets.

    Work with marketing and other members of the commercial team on go to market initiatives, campaigns, inviting customers to events, and more.

    Take primary responsibility for customer retention, day to day issue resolution, and internal escalations as needed to ensure customer satisfaction, loyalty, and reference ability.

    Essential Skills and QualitiesAble to build rapport across multiple levels of seniority:
    C-suite, D-suite, department heads and manager level.

    Issue resolution in a customer facing roleMinimum 3+ years of customer success and/or Account Management experience in a tech/digital fieldPassion for technology and its ability to solve problems, including a desire to be a subject matter expert who is driven to help customers get the best out of digital transformation.

    Strong CRM admin and reporting skills, preferably with Salesforce.
    This is a permanent role with room for progression.
    No sponsorship offered.
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