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    Director of Communications and Brand - Leicester, United Kingdom - Centrica plc

    Centrica plc
    Centrica plc Leicester, United Kingdom

    2 weeks ago

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    Description
    Customer Communications Executives page is loaded Customer Communications Executives

    Apply locations Leicester Flexible UK - Home Based time type Full time posted on Posted 6 Days Ago job requisition id R We are Centrica We're so much more than an energy company.

    We're a family of brands revolutionising a cleaner, greener future. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
    Customer Communications Executives
    Leicester / Flexible UK Locations with FlexFirst hybrid working

    British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.

    We're looking for customer focused and natural communicator who can help us support our business customers through the delivery of effective communications.

    We have three roles available due to internal promotions.

    As part of the Customer Engagement team, the role holder will be responsible for the delivery of improvements to in-life customer journey communications, and the delivery of operational and engagement campaigns.

    You will need to be in the office at least once a week.

    In your new role as Customer Communications you will have some of the following accountabilities:
    Copywriting customer communications
    Delivering improvements to customer journeys through communications
    Investigate current journeys and communications, using customer feedback and root cause analysis to identify and deliver optimised touchpoints
    Create multi-channel campaigns end to end: planning, building, testing, delivering, and analysing
    Working with internal and external stakeholders, including creative agencies
    You could come from customer communications or marketing background in B2B or B2C

    Strong written and verbal communication skills, with the ability to explain complex subjects in a simple and engaging way.

    Experience of writing content or communications to engage customers and drive action.
    Ability to own deliverables from scoping through to performance measurement, understand key dependencies and meet delivery timescales.
    Ability to adapt writing style to brand tone of voice.
    #At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it

    PLEASE APPLY ONLINE by hitting the ' Apply ' button.
    This role is being handled by the Centrica recruitment team and NO agency contact is required.
    Customer Communications Lead
    locations 4 Locations time type Full time posted on Posted 7 Days Ago Values and Culture

    Every great brand stands for something here at Centrica, we exist to make our customers lives better today as well as build a better tomorrow.

    Diversity and Inclusion

    Our diversity groups are great at helping us increase awareness and understanding of how to continue to develop an inclusive environment for all, as well as connecting those with common interests, common passions and a sense of belonging.

    Employing such a diverse range of talent helps us to think and act differently and support our customers in the best ways possible.

    Key focus areas - gender, ethnicity, disability and mental health, LGBT+.
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