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    Personal Tailor - London, United Kingdom - Hackett

    Hackett
    Hackett London, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Your mission

    :
    Contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

    What will your objectives be?

    Customer Focus

  • To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
  • To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
  • To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
  • To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
  • To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
  • To lead by example so you are the benchmark of excellence to your colleagues.
  • To neatly fold and pack customer purchases and never forget to thank them.
  • To ensure the customer leaves the store with the idea of coming back.
  • To immediately escalate customer's request or problems to ensure they are resolved in line with company standards.
  • To live and breathe the seven Hackett values.

    • Achieve Results

  • To achieve personal and store sales targets.
  • To have an understanding of the store KPI's and how to influence them.
  • Awareness of Brand image and Competitors.
  • To be proactive in ideas for increasing sales.
  • To use the mailing card and brochure to attract and retain customers.
  • To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
  • To be fully aware of your best sellers
  • To always make suggestions for complimentary purchases (cross and up selling)
  • To carry out all sales transactions correctly and efficiently
  • To assist advise and help train other staff

    • Store and Stock Standards

  • To constantly replenish product on the shop floor to ensure VM standards are met.
  • Ensure that all areas of the store, back offices and toilets are always clean and tidy
  • To reduce stock loss in store by being aware of stock loss and prevention techniques
  • To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
  • To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
  • To comply with legal obligations and co-operate with the company on all aspects of health and safety and welfare at work.
  • To treat stock with respect and to handle it well.
  • To be aware of the risk of internal and external theft to minimise it.
  • To be good ambassadors for the brand.
  • To develop and maintain good relationship with management and colleagues
  • Knowledge of company stock loss expectations
  • Keeping stock loss to a minimum
  • To observe and adhere to the company's security procedures.
  • To ensure sales transactions are efficiently and accurately carried out.

    • Requirements

    Required experience:

  • Passion for fashion industry
  • Proven experience in clothing retail preferably in the premium or luxury sector
  • Impeccable customer service skills
  • Outstanding sales skills
  • Able to work within a team
  • Able to use initiative
  • Well presented
  • Above standard communication skills with an exceptional command of English

    • What do we expect from you?

  • The Hackett spirit
  • Adaptability and Flexibility.
  • Results driven.
  • Negotiation and Influence.
  • Analytical thinking.
  • Team Leadership.
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