Jobs

    Remote Technical Support Engineer - Greater Manchester, United Kingdom - Computeam Limited

    Computeam Limited
    Computeam Limited Greater Manchester, United Kingdom

    1 week ago

    Default job background
    Description
    IT Engineer, 2nd Line Field and Desk Based Manchester Manchester and surrounding areas

    Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK.

    We are now looking for a IT Engineer to join our world class company.

    Candidates must have a good understanding of an experienced IT Engineer and be someone who is competent working with clients, customers and colleagues of all levels of seniority.

    Computeam is passionate about our mission to improve education outcomes using technology and weve been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector.

    Were therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.

    What do our IT Engineers and consultants do?
    Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests
    Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
    Process and escalate incoming requests for support both on site and remotely via the helpdesk
    Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future

    Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.

    Around 3 years demonstrable experience in IT support services or consultancy
    Windows AD, Microsoft Office 365 and Azure AD,
    Well-developed network troubleshooting skills
    Some VMWare and Microsoft Hyper-V experience (desirable)
    Some experience in recent Microsoft Server builds
    Relevant certification in Networking (e.g., CCNA) and/or Microsoft
    Annual Profit Share scheme (after 12 months)?
    Employer Pension Contributions
    Employee Assistance Plan
    Laptop and Mobile Phone
    Holiday entitlement starting at 22 days increasing with length of service
    Additional Birthday leave
    Cycle to work scheme?
    Salary sacrifice EV car scheme?
    Company events & charity fundraising opportunities
    Funded professional training and access to our inhouse training platform
    40 hours a week between 8am 5.Monday Friday
    Predominantly school site visits, some work from home, visits to the regional Head Office

    Grade 3:
    IT Engineer Desk & Field Based, 2nd Line
    £23,795 - £28,000 per annum (full time)
    Mileage expenses reimbursement (own car essential and full driving licence)
    Laptop and phone

    Job Types:
    Full-time, Permanent
    Additional leave
    Company events
    Company pension
    Health & wellbeing programme
    Referral programme
    Sick pay
    Monday to Friday

    Technical Support: 2 years (required)

    FULL UK Driving Licence (required)


    Willingness to travel:
    ~
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