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Customer Support SpecialistCustomer Support Specialist - Cramlington, Northumberland, United Kingdom - SGS
Description
SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools.
Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.Generous Annual Leave allowance (increasing with service) plus bank holidays.
An additional day off for your birthday
Discounted Gym Membership
Access to electric vehicle leasing scheme (subject to eligibility criteria)
Enhanced maternity/paternity and adoption pay.
Length of Service Awards
Job Title:
Customer Support Specialist
Job Type: 6months temporary contract
Hours :
part time hours 22.Monday to Wednesday - 9.Adhere to the Customer Service Standards
Record all customer activity in our LIMs/Q Pulse database
Log any non-conformances or customer complaints using Q-pulse.
All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)
Setting up and configuring new customers on the labPortal website
Build, develop and manage mutually beneficial long term relationships with customers.
Establish and understand customer requirements in order to support them through the customer journey.
To be a voice of the customer to best ensure that our products and services meet customer requirements
Experience of data systems
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.