Remote Support Decontamination Engineer - United Kingdom - Brasseler USA Inc.

Description

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Remote Support Decontamination Engineer

Job Description

Job Title: Remote Support - Decontamination Engineer

Department: Service

Reports To: National Decontamination Supervisor

Location: Cardiff office

Overview:

Provides technical support identifying, investigating, and resolving customer issues using software and video solutions for customer problems. Day to day responsibilities consist of: Installing, testing, maintaining and troubleshooting. Spare part identifications for future on site visits Escalating issues accordingly and maintaining communication with customers and manufacturers.

Job Responsibilities:

• Supporting customers on installation and support on software and equipment issues
• Responding effectively and quickly to calls booked by the ServiceDesk, installation or directly on teams to resolve customer issues or escalate if appropriate.
• Providing technical support on incoming issues related to decontamination equipment, identify if issues can be resolved remotely or if an on-site engineer is required, identify parts if appropriate.
• Completing accurately and timely all Service appointments with work carried completed and any additional actions needed.
• Working through the process of solving problems and supporting additional training where appropriate
• Troubleshooting network and connection issues
• Performs routine inspection of equipment remotely, Updates computer software and operating systems.
• Identify error codes work to resolve or escalates if on site engineer is required.
• Participate in special projects and perform other duties as required.
• Ability to display tact and diplomacy when dealing with customers.

Job Skills & Experience Required:

To succeed in this role, you'll need the following:

• Minimum 3+ years electrical experience
• Minimum 3+ years repairing and installing decontamination equipment.
• Working knowledge of mechanical and electrical systems

Person Specification:

We believe the type of person best suited to this role will be:

• Strong customer interpersonal skills
• Comfortable using troubleshooting resources to diagnose issues remotely.
• Able to work solely or as part of a team.
• Thorough, conscientious, and precise
• Comfortable with working at a fast pace
• Friendly, pleasant, and tactful in their approach to conflict mitigation and decision making.
• Demonstrate problem solving skills.
• Demonstrate experience in providing a high level of customer experience.

Our benefits include:

• A competitive salary
• 25 days holiday a year, with ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the World's Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

About Us

It was 90 years ago when Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly

30 miles from Melville, New York, where our corporate headquarters

resides today. In the depths of the Great

Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world's leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther's values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 32 countries or

territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join our nearly 22,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates:

UK and Ireland Candidates: