- Ensuring DMD meets and aims to consistently exceed client expectation in line with Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- All client correspondence is printed/Reconciled and dispatched within the agreed SLA.
- All print/production figures are accurately recorded
- To operate Xerox printing machines
- Cheque Printing Process in line with APAC's standards
- To work closely with the Team Leader to ensure all correspondence including cheque output are handled accurately and within the agreed SLA's and regulatory timescales.
- To ensure processes and procedures are appropriately adhered to. Working with Peers to improve overall processes and quality within the department.
- SLA's are adhered to.
- Clearly defined and documented processed and procedures adhered to.
- Personal productivity and quality targets are met.
- Performance KPI targets are met
- Intermediate keyboard skills to include awareness of MS Office packages.
- Good Verbal reasoning and numeric skills.
- Good accuracy and attention to detail.
- Flexible/adaptable to varying workloads/priorities
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DMD Outbound Processing Nightshift Senior Administrator - Chelmsford, United Kingdom - SS&C Technologies Holdings
Description
Job Description
The DMD division is broken down into three parts, Input, Document Despatch and Banking.
Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.
Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS's and regulatory guidelines.
About the role
PLEASE NOTE:
This role will require shift patterns commencing at 3am - Tuesday - Sunday.
The DMD division is broken down into three parts, Input, Document Despatch and Banking.
Document Despatch (Output) are responsible for rejection letter writing, legal and money laundering document matching and distribution and centralised printing.
Centralised printing is responsible for all correspondence printing and related processes within DMD in line with IFDS's and regulatory guidelines.
Service Delivery
Develop and Improve Communication
Process Management
Key Performance Areas:
The Ideal Candidate
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.
