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    Bereavement Technical Assistant - Leeds, United Kingdom - Leeds City Council

    Leeds City Council
    Leeds City Council Leeds, United Kingdom

    1 day ago

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    Description

    The Climate, Energy and Green Space service is in need of a Technical Assistant to join our Bereavement Services Offices, located at Farnley Hall in Leeds 12.

    • Accountable to the Senior Bereavement Services Technical Officer.
    • Interact with the public & external agencies like HM Coroner's Office, Medical Examiners, and Medical Practitioners.
    • Collaborate with staff across different levels, Council Departments, and Elected Members.
    • Work alongside the Bereavement Service Team with a courteous and pleasant demeanor.

    This is a great opportunity to be part of a dynamic team in a fast-paced setting, offering technical support for Burials, Cremations, and Memorialization. You will handle confidential and sensitive matters, liaising with Funeral Directors, The Coroner's Office, and grieving relatives, providing legal advice while ensuring GDPR compliance. Displaying empathy towards bereaved families, both over the phone and in person, is crucial.

    Accuracy is key as errors in information recording can cause distress and legal implications. Proficiency in computer software such as Word, Excel, email, PowerPoint, and teamwork, along with strong verbal communication skills, is a must.

    This role offers a pathway for career growth, including training for an NVQ Level 1 / 2 in Business Administration for candidates without these qualifications.

    • Salary: B1
    • 24 days annual leave, increasing to 28 days after 5 years, plus Bank Holidays.
    • 37-hour flexible work week within office hours, Monday to Friday.
    • Voluntary contributory Superannuation Scheme at 6% deduction.
    • Notice period: 4 weeks.
    • Other benefits as per the National Joint Council for Local Government Services.

    If interested, please submit your application form.

    We value diversity and aim for a workforce that mirrors Leeds’ population. As an Inclusive employer and ranked 70 on the Stonewall top 100 employers 2023 list, we are also Age friendly, Mindful, and a Disability Confident leader.

    All new Leeds City Council roles are subject to a six-month probation period. Employment is based in the UK, requiring confirmation of the right to work.

    Job Description

    Job Purpose

    Assist in ensuring legal compliance and providing technical support to officers and Managers within the Bereavement Services team. Offer guidance on Bereavement and Technical matters to the public.

    Responsibilities for Grade

    • Provide technical information for Bereavement-related enquiries.
    • Assist with face-to-face technical queries from the public, relatives, and Funeral Directors.
    • Ensure timely and accurate response to all customers.
    • Record information on cremations, burials, and memorialization.
    • Collect, collate, and distribute technical information.
    • Handle sensitive data in compliance with Data Protection regulations.

    ESSENTIAL REQUIREMENTS Demonstrate problem-solving abilities, effective communication, and dealing with challenging situations. Essential knowledge and experience include public interaction, team collaboration, and computer skills.

    DESIRABLE REQUIREMENTS Basic understanding of burial, cremation, and memorialization legislation is desirable.

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