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    Training Lead - Sheffield, United Kingdom - Auxilion

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    Description
    Permanent

    Hours of work:
    Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off
    Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers.

    As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

    You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs.

    Manage Incidents & Requests ensuring SLA Performance against KPIs.
    Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments
    Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment
    2-5 years' Experience with Windows Server (2012/2016/2019 & 2022)
    Experience with Monitoring Software

    To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment.

    Excellent time management skills.

    Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews.

    Mentoring junior colleagues and be responsible for career development

    At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA.

    Our people have a passion for their work, our culture and values.

    Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

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