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Bolton

    Manager, Operations - Bolton, United Kingdom - Schenker of Canada Limited

    Schenker of Canada Limited
    Schenker of Canada Limited Bolton, United Kingdom

    1 week ago

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    Description

    Stellenbeschreibung

    Position Description Summary Reporting to the Site Manager the successful candidate will be responsible for maximizing the performance and daily activities of supervisors. He/she will provide leadership, motivation, training, and development of the workforce. Principal Accountabilities Customer
    •Establishes, maintains and promotes high standards of customer service
  • Achievement of operational performance as defined by customer contract, and metrics.
  • Executes daily customer/vendor contract requirement and identifies accessorial activity and ensures necessary documentation.
  • Provides professional environment with relation to external customers such as drivers, dispatchers, customer representatives.
    • Associate
  • Provides a safe, secure, clean and fair work environment for associates
  • Provides for Supervisors performance reviews, development and/or succession planning as appropriate
  • Takes an active role in site workload planning and volume forecasting ( staffing, equipment, space)
  • Organizes and leads the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses efficiency of the associate work.
  • Ensures the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and cared for ( MHE, Scanners, printers, PC)
  • Advises Site Manager of any deviations from work plans either customer designed or site initiated.
  • Coordination of work flow across all shifts to gain maximum efficiency.
  • Identifies areas of improvement or opportunity within operations/shifts.
  • Ensures all shifts are working for the common benefit of the business.
  • Identifies and develops training needs and programs for floor associates with Supervisors.
  • Participates in safety committee and ensures compliance within the shifts.
  • Participates and ensure compliance with internal audits.
  • At unionized sites only develops relationships with union reps at floor level and guides group to team environment.
  • Provides full back up and support for customer when Site Manger is off site or on vacation.
  • Assists in the management of cost control and production targets.
  • Communicates and implements change as directed.
  • Provides leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
  • Administration duties as required to ensure daily KPI performance is achieved.
  • Continuously monitors the performance and activities of the warehouse through the use of KPI's, with a primary focus on cost controls.
    • Process
  • Plans, manages and adjusts the daily workload and staffing to minimize the unplanned overtime.
  • Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
  • Participates in the completion of workshop action plans, projects and best practices sharing /implementation.
  • Collaborate with other sites to share in safety, processes and best practices initiatives.
  • Administration duties as required to ensure daily KPI performance is achieved.
    • Knowledge and Skills
  • Post-Secondary education preferred
  • Ability to work flexible hours, multiple shifts required for coverage
  • 5 – 10 years' experience in Logistics, 3-5 years in a supervisory role
  • Ability to excel working in an extremely fast paced environment
  • Intermediate Continuous Improvement Methodology knowledge
  • Demonstrated strong leadership, influencing and interpersonal skills
  • Process management and labour planning
  • Excellent communication/presentation skills and high integrity
  • A high degree of initiative and the ability to work in a team environment are essential
  • Effective planning and decision making ability
  • Excellent knowledge of overall warehousing processes
  • Strong computer skills
  • Conflict Management
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