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Chesterfield

    Operations Manager - Chesterfield, United Kingdom - Optimise by Recruitment

    Optimise by Recruitment
    Optimise by Recruitment Chesterfield, United Kingdom

    6 days ago

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    Description

    An exciting opportunity, with one of our long-term partners within financial services, is now live and they are looking for a forward-thinking, dynamic and passionate Operations Manager. Join their ever-growing journey, on a 12-month Fixed-Term Contract. You'll play a crucial role in ensuring our service operations run smoothly, maintaining high-quality standards and meeting targets.

    Main tasks & responsibilities:

    • Proactively monitor performance using KPIs to ensure top-notch experience and operational effectiveness.
    • Provide hands-on oversight of daily team activities, ensuring service continuity.
    • Handle escalations and craft plans to prevent recurring issues.
    • Deliver regular service performance updates.
    • Develop and implement improvements to enhance services.
    • Collaborate with Risk & Compliance and Operational Excellence for process enhancement.
    • Cultivate a coaching and performance-driven culture.
    • Set goals and quality standards, motivating the team to excel.
    • Manage attendance, ensuring operational efficiency.
    • Initiating continuous improvement initiatives to enhance efficiency and service.
    • Fostering an empowered and motivated team.

    Essential knowledge, skills & experience:

    • This role is massive leadership and engagement role, therefore, our client is looking for an individual who has a passion for people and development.
    • Proven experience in operations, with a knack for identifying and driving continuous improvement.
    • Working within a regulated industry/environment, preferably financial services or pensions.
    • Strong leadership skills and the ability to build relationships at all levels.
    • Analytical skills with the ability to work under pressure.
    • Positive and professional attitude with an ability to meet deadlines.
    • Knowledge of scheme rules, HMRC regulations, and pensions legislation.

    Diversity, Equity & Inclusion

    They are also committed to an inclusive culture that promotes fair treatment and access to development opportunities for every colleague.

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