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    Customer Service- Social Care - United Kingdom - Training World Ltd

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    Description

    In today's competitive environment the supplier who operates a stronglycustomer focused, service oriented approach is far more likely to achievebusiness success.

    This course will teach delegates practices which will protectcompany image and enhance customer loyalty and satisfaction.
    Aims and Objectives

    This development workshop will provide delegates with a clear understandingof the importance of customer care and the skills required to implement bestpractice.

    The Course Covers
    How to understand customers expectations
    Who is the customer - internal/external customers?
    How to convey the right impression when dealing with customers - face toface and over the telephone
    How to handle customers enquiries
    How to handle customers grievances
    How to develop good questioning techniques to understand real needs
    How to build good, lasting relationships.
    The benefits of a positive customer care attitude to staff, management andthe company as a whole.
    Who Should Attend
    Anyone who wishes to improve their own Customer Care skills and those oftheir staff.
    Course Duration
    Certification
    Certificate of Attendance


    London:

    Birmingham:

    Bristol:

    Watford:

    Manchester:

    Norwich:

    Glasgow:
    All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres
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