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Winchester

    IT Service Service Desk Support Technician - Winchester, Hampshire, United Kingdom - Arqiva

    Arqiva
    Arqiva Winchester, Hampshire, United Kingdom

    1 week ago

    Default job background
    Description
    IT Service Desk - Part Time - analyst offering support for a wide array of systems and applications.

    This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers.

    Primary support is delivered over the phone remotely.
    This is a 2 days per week role

    Location - Crawley Court, Winchester.
    Role is hybrid between home working and office (1-2 da ys per week in the office )
    Training and Development
    ~ Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering
    ~5% pension contribution
    ~ Private Medical
    ~25 days annual leave
    ~ Life insurance
    ~ Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

    Experience of providing IT support
    Proficient in the use of Service Management and diagnostic tools
    Knowledge and experience in supporting business-standard IT systems and technology
    Part time role: 2 days/week schedule
    ~Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
    ~ Deliver first class customer service across all communication touch points
    ~ Ensure service records are kept up to date and are accurate
    ~ Complete tasks under Service Request Management
    ~ Maintain and create necessary IT documentation
    ~ ITIL Foundation handy but not essential

    We are the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform .

    This means we have a strong heritage and foundation for future growth for you to grow your career with us.


    Our journey is to transition global media distribution to cloud solutions , where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors .

    We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.


    Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

    Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks
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