Jobs

    Tutor Support and Development Manager - Frimley, United Kingdom - Office Angels

    Office Angels
    Office Angels Frimley, United Kingdom

    3 days ago

    Office Angels background
    Permanent, Full time
    Description
    Office Angels are currently recruiting for a Tutor Support and Development Manager for our client based in Frimley.

    Role:
    Tutor Support and Development Manager


    Location:
    Frimley - Hybrid


    Salary:
    £34,000 to £37,000 per annum


    The Role:


    To manage the coordination and administration of Tutor training events, mailings, and Tutor licencing activity in an effective way in support of the Charity's mission, vision and values, and the achievement of the business objectives.

    To oversee and lead the Tutor Support and Development Training Department.
    Manage and implement the Tutor course booking schedule ensuring Charity requirements for course numbers are met
    Oversee the workload of Training Support and Development Administrators and carry out line management responsibilities
    Produce monthly reports for SMT based on current pipeline/Tutors/Trainers/revenue data.
    Serve as a primary liaison for the Tutor network
    Cultivate superior customer service, actively seeking and responding to ongoing feedback.
    Plan, coordinate and prepare resources for Tutor Training, Road Shows and Revision Sessions, and Tutor workshops
    Plan, coordinate and support the processing of Tutor licencing
    Actively manage any training course waiting lists and react to customer demand
    Respond to telephone and email enquiries as well as those on the enquiry system
    Build relationships with all members of the community
    Support the Training Support and Development Administrator to manage Tutor/training records and the Department database
    Prepare purchase requisitions and small value orders for authorisation
    Manage training resources as necessary


    The ideal candidate:
    Excellent communication and interpersonal abilities, with the capacity to engage and motivate team members
    Calm, positive, react proactively and be solutions driven
    Be confident in managing and overseeing the work of the team
    Ability to adapt to changing priorities and work effectively under pressure
    Strong organisational skills and attention to detail
    Display strong customer relationship management skills and be able to communicate effectively with a range of stakeholders with different requirements and needs
    Excellent written and verbal communication skills.
    Proven leadership skills with demonstrated experience in effectively managing teams and projects
    Strong understanding of business operations, including budgeting, resource allocation, and strategic planning
    Proficiency in problem-solving and decision-making, capable of addressing challenges efficiently
    Experience in performance management, including setting objectives, providing feedback, and conducting evaluations
    Experience of working within a volunteer, membership, or community-based environment preferable

    Experience of working within a Training and/or Membership systems environment preferableIf you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online.


    Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

    Office Angels UK is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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