- Managingchanges to Customer Communications by creating plans, scoping impacted communications, drafting changes, making recommendations for development and co-ordinating the delivery with the fulfilment house to ensure all communications are delivered on time and are cost effective.
- Gaining all the necessary approvals to ensure that all Customer Communications specifications are technically compliant, relevant, managed at expiry and meet regulatory and Treating Customers Fairly requirements.
- Ensuringcommunications are clear, fair, and not misleading and are fully compliant with any rules and guidance issued by the relevant regulators, including relevant data protection legislation.
- Writing new or enhance existing Customer Communications by gaining an understanding of the customer/product journey and syndication to ensure that all Customer Communications are understood, relevant, appealing and compliant at all times.
- Managingtransformation projects to digitise and transform Customer Communications to ensure best practice communications and best use of technology to maximise budgets and realise cost savings and process efficiencies.
- Ensuringsufficient prominence is given to key policy features and benefits at each touch point along the customer journey (for example Reviews, End of Term, Arrears, Cancellations) and that the processes used to effect detailed terms and conditions result in a fair approach to customer requests to change product, switch provider and make a claim or complaint.
- Seeking management information, including indicators of potential unsuitable sales or customer misunderstanding, and ensure the design and operation of products, literature and sales processes are reviewed to take account of any relevant feedback.
- Making data and insight led decisions and implement behavioural science techniques to maximise the impact of operational communications.
- CIM or Marketing qualifications or previous financial services marketing experience desirable, not essential.
- Strong attention to detail.
- Strong organisational skills essential.
- Strong written and verbal communication skills essential.
- Experience in writing for both digital / emails and printed communications.
- A team player with strong copywriting skills
- A good understanding of the ways in which customer data is created, gathered, transferred and manipulated.
- A good understanding for rules based logic to create dynamic communications.
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
-
Marketing & Communications Manager
2 weeks ago
Tate Brighton, United KingdomMarketing and Communications Manager, Brighton, East Sussex, £35644, office based at Mouslecoomb site for this leading educational company but with some travel to other departments in the Brighton area. · This is a really varied and hands on position that needs someone with exper ...
-
Communications Account Manager
1 week ago
TALENT SEARCH LIMITED Brighton, United Kingdom**£35-45K poss neg plus benefits** · **Lewes 2/ 3 days a week/ 2 /3 days working from home** · This is a great opportunity to join a leading Internal comms agency they work with some great clients and are part of a global consultancy, their mission is to make people's lives bette ...
-
Communications Manager
1 week ago
Tate Brighton, United KingdomCommunications Manager for public sector pensions company, Brighton, East Sussex, hybrid working (6 days per month in the Brighton office minimum), £67-76k doe.As part of this strategically important role, you will:Shape and own the internal communications and engagement strategy ...
-
Communications Manager
2 weeks ago
Ambassador Theatre Group Brighton and Hove, United Kingdom Permanent - Full timeCommunications Manager · ATG Entertainment is proud to stand at the forefront of the live entertainment industry. · Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented ...
-
Communications Manager
2 weeks ago
Careeraddict Brighton, East Sussex, United Kingdom £28,000 - £45,000Join to apply for the Paid Media Manager role at CareerAddict · Join to apply for the Paid Media Manager role at CareerAddict · Sign in to save Paid Media Manager at CareerAddict . · Paid Media Manager required by a small, local firm who are bringing their Paid Media campaigns ...
-
Communications Manager
1 day ago
The Ambassador Theatre Group Brighton, United KingdomCommunications Manager · ATG Entertainment is proud to stand at the forefront of the live entertainment industry. · Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented i ...
-
Communications and Campaign Manager
2 weeks ago
Legal & General Hove, United Kingdom PermanentJob Description · Do you have Pension investment knowledge? You might be currently working in Fund Operations or maybe you work in Pension Member Services, explaining different types of Pensions investments to your customers. Are you looking for the next step in using this know ...
-
Communications and Campaign Manager
2 weeks ago
LegalAndGeneral Brighton and Hove, United Kingdom Full timeJob Description · Do you have Pension investment knowledge? You might be currently working in Fund Operations or maybe you work in Pension Member Services, explaining different types of Pensions investments to your customers. Are you looking for the next step in using this knowle ...
-
Customer Communications Manager
3 weeks ago
Legal & General Hove, United KingdomLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers a ...
-
Customer Communications Manager
3 weeks ago
Legal & General Hove, East Sussex, United KingdomLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers a ...
-
Customer Communications Manager
1 week ago
Legal And General Group Hove, East Sussex, United KingdomCompany Description · Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better under ...
-
Community & Operations Manager
1 day ago
urbanbubble Brighton, United KingdomWe're looking for a committed and organised Community & Operations Manager for our fantastic build to rent community in Brighton. You'll be responsible for the day-to-day operational management, acting as the face of the development for the residents, managing the team and enhanc ...
-
Communications and Campaign Manager
2 weeks ago
Legal & General Brighton, United KingdomThe brand with the brolly is choosing today to change tomorrow. · Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. · We're all here to improve the lives of our customers, build a better society for ...
-
Campaign and Communications Manager
4 weeks ago
Legal & General Brighton, East Sussex, United KingdomJob Description The brand with the brolly is choosing today to change tomorrow. · Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. · We're all here to improve the lives of our customers, build a b ...
-
Community Operations Manager
1 week ago
Runway East Brighton, East Sussex, United Kingdom £28,000 - £30,000About the job · The Company. Us. Runway East. · Did you want to grow up and work in a boring office? Us neither. At Runway East, we've been on a mission to destroy boring offices since 2014, in whatever size, shape and form they take. Since launching, we now have 9 buildings in L ...
-
Communications and Campaign Manager
13 hours ago
Legal & General Brighton, United KingdomThe brand with the brolly is choosing today to change tomorrow.nSince 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.nWe're all here to improve the lives of our customers, build a better society for the ...
-
Community Operations Manager
1 day ago
Runway East Brighton, United KingdomElevator Pitch: The Company. Us. Runway East. · Did you want to grow up and work in a boring office? Us neither. At Runway East, we've been on a mission to destroy boring offices since 2014, in whatever size, shape and form they take. Since launching, we now have 9 buildings in L ...
-
Communications and Campaign Manager
1 week ago
Legal & General Brighton, United KingdomThe brand with the brolly is choosing today to change tomorrow. · Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. · We're all here to improve the lives of our customers, build a better society for ...
-
Communications and Campaign Manager
1 week ago
Legal & General Brighton, East Sussex, United KingdomCommunications and Campaign Manager - Pension Investment · The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve ...
-
Operations and Community Manager
1 week ago
Deverell Smith Recruitment Ltd Brighton, East Sussex, United KingdomAre you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence? I'm Currently working with a leading BTR managing operator who is currently seeking a Community and OPerations Manager to join te ...
Customer Communications Manager - hove, United Kingdom - Legal & General
Description
Job DescriptionLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.
Job DescriptionWe're recruiting for a Customer Communications Manager to join us.
In this role you will plan, write and deliver market leading Insurance Customer Communications to support operational processes (e.g. End of Term, Arrears, Review letters and emails) for multiple distribution channels, products and mediums. You'll be joining a great team, can look forward to flexible working (twice a week into our office in Hove) and some fantastic benefits.
What you'll be doing:
Who we're looking for:
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.
If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
If you're open to find out more, we'd love to hear from you.
Customer Communications Manager professionals in Hove
-
Brendan Lang
Physical Geography Graduate
-
Darren Grubb
Partnership and Relationship Manager
-
Joanne Barker
Teacher
-
Yoojin Park
UX design
-
Ben Yeoman
Customer Care Professional
-
Cerine Karfa
SEN Teaching assistant