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    Customer Services Executive - Northampton, United Kingdom - Pertemps Northampton

    Pertemps Northampton
    Pertemps Northampton Northampton, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Our client based in Northamptonshire are looking for a reliable Customer Services Executive to join their team.

    Duties:

    • Experience working within customer service.
    • Deliver excellent levels of customer service through the efficient answering of the telephone and response to emails.
    • Appropriate direction of enquiries in a clear, positive, and friendly manner at all times ensuring customer needs are satisfied.
    • Respond positively to customer enquiries and resolving customer complaints taking ownership of customers issues and follow problems through to resolution.
    • Advise customers on any relevant product information and to excite them about our products.
    • Ensure customer details, requirements and orders are recorded accurately and confirmed with the customer.
    • To create lateral relationships with other departments to support product manufacture and distribution.
    • To contribute to the evolution of the department by providing feedback and taking action to improve.
    • To positively contribute to the delivery of service excellence to our customers and creating a positive impression of the company at every opportunity.
    • Liaise with sales department, verbally, by email and via Salesforce to increase awareness of customers issues and queries to customer satisfaction.
    • Maintain an orderly workflow according to priorities.
    • Follow Customer Complaints and Returns processes and systems.
    • Any other duties as specified by the Customer Operations Manager.

    Benefits:

    • Competitive salary.
    • Comprehensive benefits package.
    • Opportunities for professional growth and advancement within the company.
    • Collaborative and inclusive work environment that values creativity and innovation.
    • Regular training and skill development sessions.

    Application Process: If you are a proactive and enthusiastic individual with a passion for generating leads and driving business growth, we would love to hear from you.

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