Jobs

    Junior Application Support Engineer - Greater Manchester, United Kingdom - Kapsch Trafficcom Transportation SA.

    Kapsch Trafficcom Transportation SA.
    Kapsch Trafficcom Transportation SA. Greater Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description
    Junior Application Support Engineer
    Full time
    This position is for an international team, so please attach your resume in English.

    We are looking for a graduate or junior candidate with networking/IT background willing to work as on-site application engineer.

    The on-site Engineer participates predominantly in the deployment, maintenance, performance, and monitoring activities.

    It is a diverse role that also encompasses elements of Infrastructure and application support in close cooperation with the authority's representatives and KTC internal teams.

    Daily Incident/Problem/Change management coordination, operation, and maintenance via the ITSM and system monitoring tools.

    Monitoring of Applications, Servers, Workstations (Linux and Windows), Network devices, and Roadside equipment (for the RSU and test stage).

    Cooperate with subject matter experts to perform in-depth troubleshooting and help identify resolution for complex issues within defined SLAs under Incident and Problem management.

    Writing, developing, and maintaining the documentation including but not limited to technical analysis, process description, and manuals.

    Communication with operators (providing on-site support to the MOCC technically and in terms of reporting) and internal teams (for reporting, troubleshooting, and knowledge sharing).

    University/FP degree in Computer Science, Telecommunications or equivalent professional experience. We would also be happy to consider final year students if they are available for full time employment.
    Knowledge of Linux and basic programming skills.
    Passion for IT.
    Advanced English level.
    Permanent role.

    Work on the 8 hours for covering the on-site attendance business hours 7 am to 7 pm on customer's premises (shifts: 7am to 3pm or 11am to 7pm).

    This position is for an international team, so please attach your resume in English.
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