- Oversee an IFM contract to a high standard in line with the SLA.
- Act as a point of contact for department heads.
- To work as part of a team ensuring high standards service delivery, customer satisfaction and contract retention.
- Drive Service excellence throughout the onsite teams.
- Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
- To effectively manage and develop, undertake appropriate training, and staff development.
- To initiate food safety, H&S policies, processes, and procedures and ensure that all staff reporting to the function understand these, are trained in them and apply these procedures at all times.
- To comply with procedures, Health and safety and all legislative requirements.
- Adhere to all site compliance and Audit process and procedures
- Check with teams daily that all work is being carried out satisfactorily and in accordance with work schedules and to the standards required.
- Manage the site security team in line with procedures.
- Work with all department managers ensuring the operational aspects of the service are adequately covered.
- Report on all matters and ensure incidents are reported and appropriate follow up actions are implemented.
- Client and stakeholder liaison regarding security procedures and ensure policies are followed.
- Responsible for the manpower planning on security shift patterns, including shift rota patterns.
- Manage the quality and hygiene of food from delivery through to service ( HACCP)
- To be responsible for ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with policy.
- To reconcile income and expenditure monthly Account Managers and to control financial performance
- Proven experience of developing profitable relationships for multisite contracts
- Knowledge and experience of Facility management is highly desirable
- Experienced in leading company initiatives and change management processes
- Experience in identifying and selling new business
- Strong communication, and negotiation skills
- Excellent client relationship management
- Experience working in a regulatory & compliant environment
- Good knowledge of Microsoft Office and associated programmes
- H&S Qualification – IOSH Food safety level 3
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Facilities Manager - Sudbury, United Kingdom - Insight Executive Group
Description
Facilities ManagerManufacturing / Industrial Site
Suffolk
£45,000 to £50,000
Insight Executive are recruiting for a Tier-1 FM Service Provider to recruit for an exceptional Facilities Manager for a fast-paced contract in Suffolk.
In the role of Facilities Manager, you will be working on a manufacturing site to oversee the delivery of the full range of Soft FM Services.
The site is located in the Suffolk / Essex / Cambs area, and the contract is to provide the cleaning, security, catering, waste and grounds maintenance services with a team of direct reports and specialist contractors.
Purpose of the job – Facilities Manager.
