Jobs

    2nd Line Support Engineer - Manchester, United Kingdom - Texcel Consulting

    Texcel Consulting
    Texcel Consulting Manchester, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Position: 2nd Line Support Engineer ??


    Location:
    Central Manchester ??


    Salary Range:
    £30,000 - £33,000 ??

    We're currently collaborating with an MSP situated in Manchester, seeking to expand their service desk team.

    The role entails delivering telephone and email-based technical support within agreed SLAs to their diverse client base and involvement in large projects.


    We're searching for a candidate with a robust IT Support background, ideally gained within an MSP environment and a passion for IT coupled with a commitment to delivering exceptional customer service is imperative.


    Job Overview??:

    • Provision of 2nd line technical support for hardware and software issues
    • Participation in significant projects such as upgrades, rollouts, and migrations
    • Timely resolution management of open calls and associated actions across all clients
    • Taking ownership of incidents and overseeing them through to resolution
    • Proficiency in researching ideas and concepts to identify suitable technical solutions or resolve issues
    • Provision of on-site support to clients as necessary
    • Delivering outstanding customer service, demonstrating willingness to go above and beyond for our clientele

    Technical Skills we're looking for??:

    • Windows Server
    • M365 and associated add-ons
    • Azure
    • Antivirus Solutions (e.g., Sophos)
    • Fundamental knowledge of Firewalls (WatchGuard/SonicWall)
    • Networking fundamentals
    • Exceptional hardware/software troubleshooting and problem-solving abilities
    • HyperV/VmWare
    • MDM
    • VPN
    • Exchange
    • SharePoint
    • Storage (SANs & NAS)

    Benefits??:

    • Hybrid working arrangements
    • Sponsorship for Microsoft qualifications
    • Pension scheme
    • Annual bonus
    * 24 days of annual leave plus bank holidays

    We look forward to your applciation

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