- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- NVQ in Administration level 3 computer literate in Microsoft Office packages
- Experience in a hospital or office environment
- IT experience of Microsoft Office packages
- IT capable to ensure proficient use of hospital computer systems
- Experience of working as a secretary
- Understanding and previous experience in medical terminology
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Respiratory Nursing Secretary - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust
Description
Job summary
This is an exciting post to provide secretarial support to the respiratory specialist nursing team. The respiratory nursing secretary will provide an efficient, confidential and professional secretarial service. This will include administration and secretarial support to enable provision of patient care and specialty services. It will also include the organisation of the respiratory nursing clinics and answering the phones to patients and other callers.
Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians. You will be expected to work as part of the respiratory nursing team but will also support the secretarial team as needed. You will have support and training from both teams as needed who work closely together.
Main duties of the job
This post will provide essential administrative and secretarial support to the respiratory nursing team. They will provide the first communication with patients when they call the respiratory nursing helplines and direct patients to the clinician whilst maintaining records on appropriate computer systems. They will provide organisation to the respiratory nurses office with filing and appropriate ordering of essential supplies/ consumables and will do national audit data inputting with support from the team. They will also complete typing correspondence to patients, GPs, medical staff and any other required addressee, following clinical attendance or other patient contacts, therefore require a good command and understanding of English, punctuation and grammar is essential.
We are looking for someone who has excellent presentational, communication and interpersonal skills and is able to work in an ever changing environment. They must have proven organisational skills and be self-motivated and able to work under own initiative and prioritise workload.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job descriptionJob responsibilities
Booking follow-up appointments as requested by the clinical team if appropriate, including negotiation of dates with the patient and creating correspondence (where required)
Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity
Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate
Ensuring that arrangements are made that achieve the Trust targets and are reflected on IT systems in a timely manner
Typing correspondence to patients, GPs, medical staff and any other required addressee, following clinical attendance or other patient contacts as directed by the secretary supervisor
Issuing typed correspondence
Take and transcribe minutes as appropriate
Ensure all filing is done in a timely manner
Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc
Diary management, including making appointments, booking meeting dates and venues, organising and distributing paperwork as required by the Clinical Team/Supervisor.
Support the secretarial team with typing and filing where able
Communicate effectively with patients, carers, relatives and all members of the multidisciplinary team
Maintain and develop high standards of care
Conduct oneself in a professional manner
Work proactively to ensure that every patient attendance meets the patients expectations and needs with timely undertaking of procedure and effective communication with relatives, patients and carers
Taking telephone calls from patients and other callers then using hospital systems to upload the patient details where required
Complete audit on national databases under the supervision of the respiratory nurses
See job description for extensive list of role duties.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
