- Demonstrable experience supporting MacOS/iOS environments to a 2nd line level
- Comfortable with identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce
- Basic networking knowledge - DNS, DHCP, TCP/IP
- Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk
- Within a commutable distance to Central London and happy to commute daily
- Strong customer-focused skills
- A process-driven, meticulous individual who can adhere to SLA targets
- Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy
- MSP or Financial Services experience
- Relevant certifications from vendors such as Jamf or Apple.
- Working knowledge of network kit, ideally Cisco Meraki Switches/APs.
- A competitive salary of up to £46,000
- The opportunity to join a fast-paced, forward-thinking business, dedicated to one key client
- Progression opportunities towards the projects team
- All the usual benefits with some cherries on top; please reach out to me for a full benefits package breakdown
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Operations Engineer - Greater London, United Kingdom - beaumont
Description
Job Description
Operations Engineer
2nd Line IT Technician - Mac-focused
Are you an experienced engineer with some serious skills when it comes to managing Mac environments?
Is a fast-paced, dynamic role with a real opportunity for learning the sort of challenge you're seeking?
Do you strive to give 100% when it comes to service delivery and customer experience?
Then look no further...
The role
A growing Mac specialist MSP are looking for a 2nd Line Support Technician to join their on-site team in London. This role is dedicated to one key client in the financial services sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years IT experience who is looking for a process driven company who really push their engineers to get the most out of their potential.
The ideal individual
Required
Desirable
What's in it for you?