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    Operations Engineer - London, United Kingdom - beaumont

    beaumont
    beaumont London, United Kingdom

    15 hours ago

    Default job background
    Technology / Internet
    Description
    Operations Engineer

    2nd Line IT Technician - Mac-focused

    Are you an experienced engineer with some serious skills when it comes to managing Mac environments?

    Is a fast-paced, dynamic role with a real opportunity for learning the sort of challenge you're seeking?

    Do you strive to give 100% when it comes to service delivery and customer experience?

    Then look no further...

    The role


    A growing Mac specialist MSP are looking for a 2nd Line Support Technician to join their on-site team in London .

    This role is dedicated to one key client in the financial services sector and will be fully on-site in their state of the art Central London offices.

    The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers.

    This role is ideal for someone with a few years IT experience who is looking for a process driven company who really push their engineers to get the most out of their potential.

    The ideal individual

    Required

    Demonstrable experience supporting MacOS/iOS environments to a 2nd line level
    Comfortable with identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce
    Basic networking knowledge - DNS, DHCP, TCP/IP
    Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk
    Within a commutable distance to Central London and happy to commute daily
    Strong customer-focused skills
    A process-driven, meticulous individual who can adhere to SLA targets

    Desirable

    Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy
    MSP or Financial Services experience
    Relevant certifications from vendors such as Jamf or Apple.
    Working knowledge of network kit, ideally Cisco Meraki Switches/APs.

    What's in it for you?

    A competitive salary of up to £46,000
    The opportunity to join a fast-paced, forward-thinking business, dedicated to one key client
    Progression opportunities towards the projects team
    All the usual benefits with some cherries on top; please reach out to me for a full benefits package breakdown
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