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    Housing Support Officer - London Borough of Brent, United Kingdom - Caridon Group

    Caridon Group
    Caridon Group London Borough of Brent, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Title: Housing Support Officer

    Reporting to: Housing Support Service Lead

    Staff Reporting: N/A

    Salary: £25,900 PA

    Working Hours: Monday to Friday (9am to 5pm or 10am to 6pm)


    Tasks

    • To carry out Personal Housing Plans and Risk assessments
    • To support clients in meeting their set goals set in accordance to their Personal Housing Plans
    • To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently
    • To provide support and advice to vulnerable people to enable them to manage their tenancies
    • To assist clients in reporting repairs
    • To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs
    • Provide support on budgeting, maximising income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
    • Working with a range of agencies to promote health and well being, including harm reduction to reduce the impact of risky behaviours such as alcohol and/or drugs misuse
    • To sign post clients to specialist organisation
    • To liaise with colleagues and other partners in event of tenancy breakdown
    • To maintain accurate Arthur records
    • To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures
    • To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
    • To refer clients to Resettlement Housing Officer in the event of tenancy breakdown
    • To carry out regular planned visits in order to maintain the support service for tenants
    • To provide monthly statistics
    • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
    • To stand in for other team members as and when required

    Communications

    • Contribute to Group Newsletter
    • Collate case studies, photographs and information from the field and provide to Public Relations

    Personal Specification
    Experience

    • At least two year's experience in support work or similar role
    • Demonstrable ability to develop nonjudgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse
    • Experience working with those who have experienced homeless
    • To be able to communicate well with clients and peers
    • Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training
    • Ability to liaise positively with other agencies
    • A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

    Skills and Competencies

    • Computer literate (Excel, Word, Outlook and the Internet)
    • Demonstrable ability to plan and prioritise own workload
    • Excellent communication skills
    • Ability to demonstrate initiative and work well under pressure
    • Ability to work as part of a team
    • Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team member's experiences can bring

    Benefits

    Generous Leave Entitlement:

    • 25 days of annual leave.
    • 8 days of bank holidays.

    Long-Term Service Recognition:

    • Additional day of annual leave after 3 years of service.*

    Health and Well-being:

    • 5 days of sick leave.*
    • Life cover for added security.*

    Financial Incentives:

    • Refer a friend and receive £200 after they complete probation.*

    Employee Wellness:

    • Health Shield cash back plan for comprehensive health coverage.*

    Celebratory Events:

    • Participate in Christmas events for a joyous workplace.
    • Engage in team-building events to strengthen team bonds.

    Pension Plan:

    • 3% employee contribution and 5% employer contribution for a secure financial future.

    Note: Benefits marked with an asterisk (*) are subject to eligibility criteria.

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