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    Tech Delivery Consultant - London, United Kingdom - Cirrus Response Limited

    Cirrus Response Limited
    Cirrus Response Limited London, United Kingdom

    1 week ago

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    Description

    Founded in 2013, Cirrus is a high-growth technology business that specialises in contact centre software, providing innovative solutions for SME and Enterprise clients.

    Cirrus sells exclusively through partners in the UK and has gained real traction from the relationship forged with Gamma Telecom in March 2019.

    Cirrus is headquartered in Leatherhead, Surrey.

    Team:
    Solutions Delivery Consultant


    Location :
    Remote

    The Cirrus Solution Delivery Consultant is a technical role, responsible for the delivery of all Cirrus software and customer deployments including social media.

    This will include managing new customer deployments and existing customer requirements and expanding the scope of the software to all areas in the customer's environment.

    This will include working closely with the Cirrus Project Management team, managing expectation on the delivery of solutions to our customers and you will be required to fully understand Prince2 terminology and delivery strategy to assist in the smooth delivery of Cirrus Solutions.

    Travel is possible as the Cirrus Solutions Delivery Consultants are sometimes required to work outside of the Cirrus head office, at customer premises and from home.

    Expediting new business (Product configuration & set-up, new accounts, orders and services) to the quality standards required by the business.

    Completing whole or parts of builds as allocated by Service Delivery and Project Management within the required timescales.
    Completing System Acceptance Testing for new builds.
    Creating User Acceptance Test logs, monitoring testing and making required changes.
    Providing assistance during deployment of customer services.
    Providing support for new customers once live, prior to Service Desk handover.
    Be the SME in Omni Channel and provide help and support to the Cirrus Sales and Support teams.
    Review customers' existing website material to ensure that CAI can chat effectively.

    Trusted advisor in conversational AI and provide help and support to the Cirrus Sales and Support teams for everything AI.


    TRAINING:
    Identifying training needs
    Providing remote and onsite training
    Creating and updating training documentation.
    Extensive experience of Word, Excel, and Outlook. You must be agile and be able to engage with differing personalities in a clear and effective way.

    The Company is required by law and other regulations to comply with data protection and confidentiality and best practice information security governance.

    It is your responsibility to understand our Information Security Policy in full and to implement any further developments as required.

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