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Customer Support Advisor
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City & Guilds Group Glasgow, United KingdomWe have a great opportunity for a customer-focused individual to join our small and friendly team as a Customer Support Advisor (Digital Support Coordinator) here in Glasgow. · Have you got a high level of numeracy and IT skills and you are passionate about great customer experie ...
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Digital Support Advisor
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University of Strathclyde Glasgow, United Kingdom**Salary**: £31,396 - £34,980 · **FTE**: 1 (35 Hours/week) · **Term**: Fixed Term (12 months) · **Closing Date**: 07/04/2024 · This is an exciting new role designing and delivering digital communications to strengthen the reach and impact of the Children and Young People's Centre ...
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Customer Support Advisor
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In-work Support Advisor
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The Fedcap Group Kilmarnock, United KingdomFedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider commu ...
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Customer Support Advisor
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Quality Assurance Support Advisor
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Luddon Construction Ltd Glasgow, United KingdomOne of the Country's leading privately owned Construction Companies, **Luddon Construction Ltd** is an extremely successful and reputable Civil Engineering, Building and Surfacing Contractor based in Glasgow, with operations and projects now spanning throughout the whole of the U ...
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Family Support Initiative Advisor
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Cancer Care Support Advisor
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Senior Technical Customer Support Advisor
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Gamma Communications Glasgow, United Kingdom**Role: Customer Support Technician** · **Location: Glasgow** · **Full-Time; Shift Rotation; On call** · **About the Role** · The role of **Customer Support Technician** will encompass a range of key customer service activities providing support to our channel partners. You will ...
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Seasonal Visitor Services Advisor
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Service Support Advisors
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Scotland Excel Paisley, Renfrewshire, United KingdomScotland Excel is an award-winning Centre of Procurement Expertise providing a wide range of procurement, commissioning, consultancy, and learning and development services for our members. · Since 2008, we have helped to establish procurement as an effective driver for local and ...
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Customer Support Advisor
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Technical Customer Support Advisor
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Sales Advisor- Building Materials
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P Recruitment Largs, United KingdomFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a great fit A great Sales Adv ...
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Graduate Technical Customer Support Advisor
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Senior Technical Customer Support Advisor
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Dell Glasgow, United Kingdom Full timeWhat you'll achieve · As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. · You will: · •Solve complex pr ...
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Senior Estate Agent
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Connells Group Largs, United KingdomUncapped Commission, Career Progression, Company Car/Car Allowance · We're looking for a highly motivated **Sales Valuer/Lister **to complement our fantastic residential sales team in **Largs **working in our well known **Slater Hogg & Howison** estate agency. · **What's in it fo ...
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Customer Service Advisor †Yard
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Jewson Largs, United Kingdom**The Role** · As a **Customer Service Advisor - Yard**, you will have one of the most important roles within the branch network. · You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic custom ...
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Customer Service Advisor – Yard
5 days ago
Saint-Gobain Largs, United KingdomAs a **Customer Service Advisor - Yard**, you will have one of the most important roles within the branch network. · You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience a ...
Client Support Advisor - Rothesay, United Kingdom - UK Civil Service
Description
Job summary
To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients in Argyll & Bute.
As a Client Support Advisor, you will build a rapport and help people understand the benefits they are entitled to and how to access them through tailored one-to-one support.
Every day will be different, but one thing will always be the same � you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.
Job description
� You will have excellent communication skills to listen to clients and explain the benefits they are entitled to, helping them to complete online and paper applications.� You will have good attention to detail to support clients through the application process and any follow up actions relating to their case.
� We need you to be motivated, with the ability to travel to carry out home and outreach visits. You need to work on your own and as part of a team to do this well.
� You will need to be independent and confident managing your own workload and diary to make the most your day.
� You will provide accurate advice to our clients and personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.
� We need you to be our representative on the ground to engage and build trust with a wide range of stakeholders to raise awareness and promote the uptake of our benefits.
� You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.
� You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect.
� We will look to you to make sure services are provided on a value for money basis.
� We will need you to abide by data protection regulations and make sure personal and sensitive information is secure at all times.
� You will be expected to keep up to date on the changes to the social security benefit systems (in Scotland and the UK as a whole). We will get you involved in relevant training on this.
Person specification
1. Tell us about a time when you worked with customers or clients to deliver a positive outcome and an excellent level of customer experience.2. Tell us about a time when you have had to adapt your communication approach in order to communicate effectively with a particular person or audience.
3. Tell us about a time when you had to be flexible and adapt to new ways of doing things, with a focus on sharing information and knowledge across a wider team.
4. Tell us about a time when you demonstrated strong organisational skills with the ability to work on your own initiative and make use of robust information from a variety of sources.
Benefits
Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here -
Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.
