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    Graduate Technical Customer Support Advisor - Glasgow, United Kingdom - Dell

    Dell
    Dell Glasgow, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    What you'll achieve

    As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

    You will:
  • Solve complex problems for customers and be on top of ambitious expectations
  • Partner closely with customers while communicating proactively regarding overall progress of queries
  • Exhibit first-class customer service
  • Drive operational excellence through quality closures and efficient management of issues
  • Have the opportunity to mentor and coach other team members

    • Take the first step towards your dream career
    Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

    Essential Requirements

  • Expectant graduate expecting to obtain bachelors level degree, preferably in a STEM related subject although others will be considered. Graduates within the past 12 months will also be considered
  • World-class customer service, phone etiquette and work ethic
  • Ability to excel under pressure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

    • Desirable Requirements

  • Experience with job-associated databases or software
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