- Discussion with our hiring officer within 2 to 4 weeks.
- Perform a technical and a writing test.
- First interview with a manager of the team.
- Second interview with another manager and a TAM.
-
Account Director
Found in: SonicJobs Direct Apply UK - 1 day ago
CBW Staffing Solutions Ltd London, United Kingdom Full timeAccount Director – Hard FM Service Provider – Paddington, London - up to 80k + Package · Would you like to work for an established, stable building maintenance contractor? · Do you have experience of managing large blue chip buildings? · One of the established names in the commer ...
-
Account Director
Found in: Appcast UK C C2 - 6 days ago
BMS Performance England, United KingdomAccount Director · Remote role with occasional travel · Established business with a strong brand name in the market · 5 enterprise accounts with lots of whitespace for Cross Sell & Upsell opportunities · The role of Account Director: Tasked to develop, maintain and manage ke ...
-
Account Director
Found in: Appcast UK C C2 - 1 day ago
Ingenio Global United KingdomPosition: Account Director · Role: Hybrid - London, UK (2 days per week in office) · Salary: Up to £100k basic, double OTE & bens (depending on quota) · Reporting to – Sales Director · Timescales - Starting interviewing next week - three stage, 2-3 week interview process · Ingeni ...
-
Account Director
Found in: Appcast UK C C2 - 6 days ago
Prince Talent & Resourcing | B Corp™ London, United KingdomPrince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. · Our ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
ZEREN London, United KingdomJob Description · Account Director | AI driven HR & Employee Engagement Software | Remote First Business · We are partnering with a mission led, data driven AI HRTech SaaS scale up who help large blue-chip companies drive employee engagement feedback for remote workforce's. · Our ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
REDSOFA GROUP London, United KingdomJob Description · The Account Director is a key role on the account. You'll be supporting a Group Account Director running two multi-channel and discipline accounts. · You'll sit within a team of 4 from Client Partnership and 3 from Project Management and report into a seasoned G ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
Direct Recruitment London, United KingdomJob Description · Account Director £55K to £70K London and hybrid – very flexible working. · DATA, LOYALTY, CRM & SALESFORCE · We are looking for an experienced Account Director with strong CRM or loyalty marketing experience and a strong understanding of marketing automation (i ...
-
Account Director
Found in: Appcast UK C C2 - 6 days ago
Blank Space Recruitment United KingdomAccount Director - Healthcare Events · Surrey · £60,000 - £65,000 + benefits · Fantastic client services role within an events agency where you will be responsible for strategically growing global accounts Life sciences industry sector experience and working with pharma client ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
Boden Group London, United KingdomJob Description · Boden Group are working with a high growth, leading Facilities Management company to source a National Account Director. · Reporting to the MD, the Account Director will be responsible for the successful running of a flagship, high profile client account. · Key ...
-
Account Director
Found in: Talent UK A C2 - 6 days ago
Agencyland Limited London (Greater), United Kingdom Full timeWe're delighted to be working with one of London's independent advertising agencies to help them appoint a new Account Director. · This agency have had a great run over the last couple of years with a plethora of new wins coming in the door. · Despite this, they remain one of the ...
-
Account Director
Found in: Appcast UK C C2 - 5 days ago
Havas SO London, United KingdomHavas SO is a purpose-built healthcare communications agency bringing together a diverse team of creative and communication experts. · What makes Havas SO different from others is that we can custom-build the best solutions for our clients. Our leadership team brings together som ...
-
Account Director
Found in: Appcast UK C C2 - 6 days ago
Premier Group Recruitment London, United KingdomJob Title: Account Director · Location: Central London, hybrid · Salary: £65,000 - £70,000 · Skills: Client, Agency, Production, Stakeholders, Retail, Shopper · My client is one of the biggest Global Production Agencies and they are now looking to onboard another Account ...
-
Account Director
Found in: Appcast UK C C2 - 1 day ago
IDEX Consulting Ltd England, United KingdomClient Director · Up to £120k basic plus car and bonus · Vary rarely does a role come along which you get excited about. You see the same New Business Account Executive roles with average salaries, huge new business targets and to be honest they all just blur into one. · Well I h ...
-
Account Director
Found in: Appcast UK C C2 - 4 days ago
RanaVerse London, United KingdomAn opportunity to get involved with boundary pushing, change making work. RanaVerse works to marry brands with popular and contemporary culture in ways that generate genuine impact whilst respecting equity across the board. · We are looking for a super organised, process driven ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
Fortuna UK London, United KingdomJob Description · 🅴🆇🅴🆁🅸🅴🅽🅲🅴🅳 🅸🅽 🅸🆃 🆂🅻🅴🆂? · Our client is a well-established tech company, and last year launched a new IT reseller division. · Their mission is to empower businesses to embrace hyper-flexible working and have been busy adding a raft of new clients and world-class ...
-
Account Director
Found in: Appcast UK C C2 - 3 days ago
Cognite United KingdomIn a fast-changing world in which our clients seek to deliver life-changing medicines and technology, Cognite's dynamic and forward-thinking team drive us in our mission of bringing science to life . · As an independent agency, we develop innovative communications that convey ...
-
Account Director
Found in: Appcast UK C C2 - 2 days ago
Pathfinders Recruitment Greater London, United KingdomAccount Director – Public Affairs · £55,000 - £65,000 · London · A fantastic opportunity to join a leading communications agency that specialise in planning communications within the built environment. · You will be responsible for : · Advising on and executing effective communic ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
Premier Group Recruitment London, United KingdomJob Description · Job Title: Account Director · Location: Central London, hybrid · Salary: £65,000 - £70,000 · Skills: Client, Agency, Production, Stakeholders, Retail, Shopper · My client is one of the biggest Global Production Agencies and they are now looking to onboard anothe ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
TBWA\London Greater London, United KingdomJob Description · THE ROLE · JTI United, our sister agency, are looking for an Account Director to join their team and work with their international tobacco client. You will be leading day-to-day client's communication, strategy and creative development, execution, and productio ...
-
Account Director
Found in: Ziprecruiter UK C2 - 4 hours ago
Havas Health & You London, United KingdomJob Description · Havas SO is a purpose-built healthcare communications agency bringing together a diverse team of creative and communication experts. · What makes Havas SO different from others is that we can custom-build the best solutions for our clients. Our leadership team b ...
Technical Account Director - London, United Kingdom - OVHcloud
Description
Job DescriptionWith more than 1.6 million customers worldwide, OVHcloud is the European leader in cloud computing and the 3rd largest Internet hosting provider in the world.
Our company employs more than 2900 people and our teams are growing rapidly, in France and internationally.With 42 datacenters and a commercial presence on 4 continents, we manufacture our own servers and control our entire industrial chain.
We defend an innovative and different cloud, which respects the European values of freedom of choice, transparency, openness to standards and protection of privacy.
In order to support our growth, we are constantly looking for new talented team members who share our values and ambitions.
Within your #OneTeamWe are looking for a Technical Account Manager for our Customer Services department which provides advice, listens and offers solutions to our customers.
Our customer service teams are essential to ensure a service that meets our quality requirements.The Customer Success entity at OVHcloud is a team of professionals and experts that plays a crucial and central role in supporting our large account customers in the adoption and use of our solutions.
As a Technical Account Manager, you will be required to put your relational and technical skills into practice to help bring customer success: support in getting started with our tools and services, development of operational activity, governance, technical advice on OVHcloud services, and feedback on future needs.
Working closely with Customer Success Managers and sales team, the TAM's primary role is to ensure customer satisfaction and retention.
Your main responsibilitiesManage large account customer activity (onboarding, operational activity monitoring, growth, capacity management, new needs, governance).
Act as your customer's trusted advisor and support their business development using OVHcloud solutions.
Analyze and direct new opportunities to sales and/or technical teams.
Ensure delivery and integration of new infrastructure and services.
Help your customers optimize their costs.
Ensure that the contract is executed correctly.
Establish KPI dashboards and review (SLAs, service tracking).
Lead/contribute to various committees (operational follow-up, projects and strategic).
Helping customers secure their infrastructure hosted at OVHcloud.
Be the customer's internal ambassador.
Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc.
Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management).
Lead crisis units during major incidents involving the customer and various technical teams.
At OVHcloud, we encourage boldness and initiative. Beyond these missions, we expect you to be proactive and to contribute to the continuous improvement of your scope.
Your future impact
In 6 months you will have completed:
The OVHcloud, product and role onboarding.
Your integration into the Customer Success team and your home office.
The shadowing activities with your buddy.
The taking over of your customer portfolio.
And in 1 year you will master:
The majority of OVHcloud products and processes.
The management of your entire customer portfolio.
Cross-functional activities within the Customer Success team.
Required skills
You are dedicated and want to have a positive impact on your internal and/or external contacts.
You are open to the world and working in an international context is important aspect to you.
You're autonomous and able to work in a fast-paced environment.
You are organized, disciplined, and have a good team spirit.
You are able to produce quality documentation in both English.
You are a very good communicator and have a strong appetite for customer relations.
You collaborate easily with cross-functional teams.
You can identify technical issues and implement appropriate action plans.
You are autonomous and know how to take initiative.
Want to learn on a daily basis.
Your qualifications
You have a very good knowledge of cloud products and technologies.
You are familiar with OVH products and services.
You are comfortable in English, both written and spoken.
Your experiences
You have at least 5 years of experience in a customer-facing role, in relation to program management or in supporting transformation projects.
You have experience in customer support in any of these areas: operations (launch, capacity management, release management), technical support, escalation management, IT consulting.
Non-core competenciesYou have an ITIL certification.
You have systems administration skills (Linux, VMware ESXi, MS Server).
Recruitment process