- Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
- Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
- Ensure contractually agreed KPIs / SLAs are met.
- Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
- Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
- Provide leadership and management to the site team as necessary.
- Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.
- Proven experience and involvement in managing blue chip buildings.
- Experience of managing P&L and budgets.
- Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
- Must be a team player committed to working in a quality and professional environment.
- Strong people management skills.
- Excellent written and verbal communication skills.
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Account Director - London, United Kingdom - CBW Staffing Solutions Ltd
Description
Account Director – Hard FM Service Provider – Paddington, London - up to 80k + PackageWould you like to work for an established, stable building maintenance contractor?
Do you have experience of managing large blue chip buildings?
One of the established names in the commercial building maintenance industry is looking to recruit an Account Director to look after a key commercial property based in the Paddington area of Central London.
They are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team.
The role will also be reporting directly to the Area Director and will be responsible for providing a first class customer service and must also be able to organise, manage and motivate their maintenance team.
The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:
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