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    Federation Manager - Bicester, United Kingdom - Principal Medical Limited

    Principal Medical Limited
    Principal Medical Limited Bicester, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    This role is the lynchpin between PML and our Federation membership and federated services across Oxfordshire and Northamptonshire, with a primary focus on:

  • Supporting our Federation membership
  • Developing and delivering membership benefits and services including PCN support.
  • Working alongside the Senior Management team to develop and deliver the PML Annual Plans and Oxfordshire and Northamptonshire Strategies.
  • Developing forums to support our members.
  • Managing and supporting the implementation and delivery of opportunistic service pilots, delivered by the Federation in Northamptonshire and Oxfordshire.
  • Foster good working relationships and opportunity for collaboration with other Federations and Alliances across the PML footprint.

    • This role would suit someone who is self-motivated, enjoys working closely with a multi-disciplinary team and understands general practice and primary care networks. The role requires regular travel throughout Northamptonshire and Oxfordshire.

    PML reserves the right to close this advert prior to the indicated closing date should suitable candidates apply or the vacancy is filled.

    Interviews will be conducted on Wednesday 29th May 2024.

    Main duties of the job

    The person employed in this post will be the first point of contact for PML's Membership. You will report to the Director of Primary Care but also work with other members of the PML SLT, Governance groups and key stakeholders. This role presents an excellent opportunity for an individual to broaden and develop their career, building upon their existing communications and senior management experience. The key responsibilities for the role include line management and workload oversight of the Federation administrator and line management of multi-disciplinary teams, working across or in support of PCNs and Federation services. Communicating with stakeholders at all levels, developing the Federation offer, and working closely with our PCNS.

    About us

    PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

    We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

    Job description

    Job responsibilities

    Stakeholder engagement

  • Support member practices and PCN stakeholders in developing their ARRS workforce, supported by PML, offering advice, and drawing on PML colleagues to assist.
  • Lead on the design and delivery of key PML Federation and Membership meetings.
  • Work with PCNs to ensure that there is sufficient and appropriate levels of clinical and on-site management for PML employed ARRS staffing.
  • Act as a senior representative of PML, reflecting the organisational culture in all decision making and engagement with stakeholders.
  • Understand own role and responsibility within that role, to the PML membership and PCNs, and the boundaries of the support that can be offered within the scope of your role.
  • Ensure that PCN ARRS team members understand the relationship and responsibilities between PML and PCNs.
  • Liaise with member practices and PCNs to develop new services provided to patients through a federated model across multiple sites.
  • Encourage collaboration and goodwill to and between members..
  • Develop a programme for the Federation and member practices on hot topics including challenges, opportunities and shared learnings.

    • Collaborate with leaders in Oxfordshire and Northamptonshire Integrated Care Systems to:

  • support and sustain general practice
  • develop, deliver or improve services to improve patient outcomes, population health outcomes,
  • support and sustain the health and care workforce

    • PCN/Federation

  • Operational responsibility for the delivery of our PCN support services, with around 20 ARRS staff working in 3 PCNs currently.
  • Ensuring systems are in place to monitor, evaluate and deliver against service key performance indicators agreed with PCNs and to CQC standards.
  • Develop day to day operational knowledge of IT systems and databases used in PML services, in particular EMIS and SystmOne.
  • Ensure team members have access to relevant systems, are trained and onboarded and can use them sufficiently to deliver joined up patient care.
  • Ensure prompt and effective investigation of any incidents, allegations or reports of abuse of service users in line with national and local policies, procedures and standards.
  • Ensure effective systems to monitor and manage performance and quality and workforce, including all mandatory reporting to NHS England and ICB.
  • Develop a platform for membership Patient Participation Groups to feed into locality and shape future services.
  • Engage with patients to understand the need for, design and deliver new services and enlist feedback to improve existing services.
  • Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
  • Engage with PMLs Business Planning process to support development / enhancement of our services to PCNs and Federation members.
  • Formulate, develop and co-ordinate the evidence base/business intelligence to inform service development plans.

    • Workforce

  • Develop a cohesive, motivated high performing PCN ARRS support team, ensuring, with PCNs, the effective leadership of all staff, and that all staff are receiving monthly 1:1s and professional supervision and training as necessary as described in PMLs governance protocols.
  • Work closely with PCNs to recruit induct, place and develop ARRS workforce ensuring staff are fully embedded and supported within their services.
  • Ensure that ARRS workforce are undertaking the relevant mandatory training in line with role requirements as per HEE guidance.
  • Ensure that an effective and robust system of appraisal is in place consistent with PMLs policies and procedures, with appropriate action and follow up taken including the identification and provision of Personal Development Plans.
  • To, with People and Culture colleagues, ensure that the key messages from the Annual Staff Survey are widely understood and that action plans to address issues that need further development are produced and acted upon.
  • To act on the monthly workforce report where particular services are seen to be out of normal service ranges with regards to vacancy rates, sickness rates and turnover rates.
  • Contribute as an active member of core PML meetings, including as a member of the Corporate and Clinical Governance Groups.
  • Maintain up-to-date staff related HR documentation to be shared with HR and ensure staff information is updated in RotaMaster with accurate tracking of rotas and leave.

    • Financial and contractual

  • Liaise with the PMLs Deputy Director of Finance , ensuring PCNs understand the financial constraints of PCN ARRS funding arrangements and also the local health care economy and the financial implications of any workforce decisions.
  • Oversee the membership budgets, make suggestions for spend to support Federated members.
  • Understand the key elements of the service level agreements between PCNs and PML, how they relate to the roles and responsibilities of each party, and ensure these are kept up to date in line with recruitment activity and adhered to.
  • Familiar with the PCN DES and GMS contract.

    • Quality and Risk Management

  • Use PMLs governance systems and processes to manage the boundaries, roles and responsibilities between PML and the PCN for PML supported ARRS workforce.
  • Coordinate incidents and complaint investigations relating to accountable services, ensuring recommendations on organisational learning are both highlighted and actioned where appropriate.
  • Undertake relevant service audit as directed by the Clinical Governance team.
  • Ensure that service continuity plans are current and robust and work with Line Manager and responsible Director to regularly update risk register.

    • Personal / Professional Development

  • Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and team members line managed by this role.
  • Participate in relevant training programmes in agreement with line manager.
  • Effectively manage own time, workload and resources.
    • Person Specification

    Skills and Knowledge

    Essential

  • Significant operational service management experience including the delivery of financial budgets, quality and KPIs targets
  • Excellent communication and Stakeholder Engagement Skills
  • Ability to work to tight timescales, think on feet, problem solve, work calmly, professionally, and positively in a busy and evolving environment.
  • Business development

    • Qualifications

    Essential

  • Formal management qualification/Degree or significant relevant work experience.
  • High standard of English and Mathematics including minimum of five GCSEs (A to C), minimum C grade in English and Maths.

    • Other

    Essential

  • Self-motivated and able to demonstrate strong levels of personal resilience
  • Hardworking
  • Problem solving
  • Motivate staff and promote positive team building and behaviours
  • UK Driving License and car owner
  • Right to work in the UK
  • Able to work flexibly to manage operational pressures

    • Experience

    Essential

  • Operational management experience of 3 years minimum for delivering a service
  • Understanding of primary care services and CQC
  • Competent in the use of IT systems (Microsoft Office) preferably with experience of EMIS, SystmOne)
  • Management and development of staff groups

    • Desirable

  • Experience of managing health care services
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