Jobs

    Customer Experience Advisor - Chesterfield, United Kingdom - Elevation Recruitment Group

    Elevation Recruitment Group
    Elevation Recruitment Group Chesterfield, United Kingdom

    2 weeks ago

    Elevation Recruitment Group background
    Permanent, Full time
    Description
    Chesterfield
    Customer Experience Advisor
    Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch

    Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor.

    This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.


    Responsibilities of the Customer Experience Advisor:
    Serve as the primary point of contact for customers requiring second-level support
    Effectively resolve customer queries using internal processes and maintain a high standard of service
    Offer professional, thorough, and accurate support to internal departments regarding customer queries
    Escalate queries to management where necessary
    Maintaining an accurate customer database

    Necessary experience of the Customer Experience Advisor:
    Possess excellent communication skills, both written and verbal
    Demonstrated experience in a fast paced, customer environment
    Able to work under pressure
    Efficient organisational skills

    If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply


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