- Provide estimates, schedule service/repair work
- Advise customers on recommended actions and invoice accurately
- Inform customers about available products and services
- Act as a main point of contact, offer support, and manage complaints
- Provide coaching and support to the aftersales team
- Occasionally deputize for the Service Leader
- Prior experience as a Service Advisor in the automotive industry
- Proficient in organization and computer systems
- Ability to upsell in a fast-paced setting
- Maintain high customer service levels and meet deadlines
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Senior Service Advisor - Chesterfield, United Kingdom - Pendragon Plc
Description
Stratstone BMW Chesterfield
Competitive Salary with Bonus and Benefits
Are you someone who excels in providing top-notch customer service? Do you have a keen interest in the automotive industry? If yes, then this Senior Service Advisor role at Stratstone BMW Chesterfield is tailor-made for you.
As a Senior Service Advisor, you will be the go-to person for our customers, ensuring they receive a seamless and exceptional experience. Previous experience in customer service is a plus, whether it's from retail, hospitality, or a contact center.
We value your passion for cars and customer satisfaction more than your background. So, if you have a UK driver's license, that's great.
Responsibilities:
Requirements:
At Pendragon, we believe in the power of teamwork and collaboration to drive innovation in automotive retail. If you are someone who thrives in a dynamic environment and is eager to learn and grow, then this is the opportunity for you. Join us today in our journey of pushing boundaries and achieving excellence.
We value diversity at Pendragon and encourage individuals from all backgrounds to apply. If you believe you have what it takes to excel in this role, we want to hear from you. Pendragon is proud to be an equal opportunities employer.