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- Manage incoming support requests via thesupport system, telephone and e-mail and deal with such requests in a timelymanner to completion or escalation.
- To provide consistent and prompt supportand guidance to a high standard for all customers, keeping them informed ofprogress in the event of issues not being resolved immediately.
- Working in the field when required
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1st Line IT Support - Fareham, Hampshire, United Kingdom - Theitp
Description
JobDescription – First Line Technical Support/Field Engineering ApprenticeOur client isrecruiting for a First Line Technical Support / Field Engineering Apprentice tojoin their team in Fareham.
The Level 3Information Communication Technician Apprenticeship Programme that we areoffering, will allow you to kick-start your career in an industry that isconstantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-handexperience, knowledge, skills and qualification to help really drive yourcareer forward.
This company are a leading independent provider oftelecommunications and the largest direct business partner of O2 in the UK,with over 30 years' experience in business telecoms.
First Line Technical Support ApprenticeMonday – Friday, 9.This role will be amixed role, your main role will be working as part of the service deskproviding technical support, but there will also be opportunities for you togain experience within the field engineering team.
Some of yourresponsibilities as part of the Service Desk team will include:Attendingcustomer sites to conduct site surveys & install PABX / hostedtelephony systems and associated connectivity services (Broadband, Leasedlines, WIFI solutions etc.)
Carryingout testing and commissioning of equipment and services
MaintainingWi-Fi networks, data networks and telecommunications equipment
Liaisingwith stock department for stock replenishment
Bepart of an 'on call' rota for emergency maintenance of sites.
About ITP We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we're plugging the UK's digital skills gap to provide a workforce forthe future.
Once we receive your application, one of our team willbe in touch to help you with the next stage.
Strong MicrosoftWindows and Office skills.About ITP We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we're plugging the UK's digital skills gap to provide a workforce forthe future.
Once we receive your application, one of our team willbe in touch to help you with the next stage.