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    Customer Service, Training Co-ordinator - Chester, Cheshire, United Kingdom - Specialist Motor Finance

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    Description

    Customer Service Coordinator - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.

    About the role Customer Services is the main point of contact for the SMFL customers.

    Our Customer Service Advisors deliver and exceptional customer service journey, both through inbound and outbound call& addition to generaland varied customer requests the customer service team also have several administrative functions within the team and provide support to other departments within the businesswhich involves supporting the CustomerFinancialsupport team when needed and a triage support for theresolutionsteam.

    Answering inbound customer services calls within agreed service levelsrelating to general enquiries
    Liaising with insurancecompanies in relation to payment for motor accident insurance claims
    Providing exceptional customer service onall interactionsensuring the customer needs and outcomes are at the heart of allactivity
    Understand and carry out day to dayduties in line with regulatory expectations
    Providepeak time support where neededto the Customer Financial Support Team (collections)
    Support the customer resolutions team with complaint tirage calls where needed.
    Dispatch statements of account to customers.
    Provide additional resource to the Pay-out teams as and where necessary to include taking telephone queries.
    Working knowledge of Microsoft Office
    Pension scheme - up to 8%
    ~26 days holiday + bank holiday (option to buy an additional 5 days)
    ~ Employee referral programme
    ~ Long Service awards
    ~ Discretionary annual bonus
    ~ Life assurance
    ~ Discounted gym membership
    ~ Flexible working
    ~ Training and exam sponsorship
    ~ Employee assistance programme
    ~ Social events


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