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    Social Customer Service Manager - Colchester, Essex, United Kingdom - Clearfield

    Clearfield
    Clearfield Colchester, Essex, United Kingdom

    1 week ago

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    Description
    Clearfield Recruitment are currently recruiting a Customer Care Co-Ordinator/ Manager for a leading Developer in Colchester Essex.

    Working in the Customer Care team, you will ensure that new home buyers receive the best possible aftercare following the purchase of their homes.

    It is essential that you have Customer Care within a Developer Experience, or Construction knowledge in order to hit the ground running within this role.

    A polite, and professional telephone and email manner is essential, as well as good IT skills for use of internal systems (Initial training will be provided).

    Multi-Tasking, and Managing issues that may arise is all part of the job in customer care- and it is unlikely that any 2 days will be exactly the same.

    Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority
    Fully adhere to the company standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly, and to their complete satisfaction
    Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company's IT system
    Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
    Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
    Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
    Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels
    Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
    Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
    promote and act in accordance with all Group values, systems, policies and procedures
    Carry out the other appropriate ad hoc duties as and when required

    The Company are a locally recognised as a 5 star NHBC house builder- so a 5 star service through out is needed.

    This role is open to both established Customer Care Co-Ordinators/ Managers looking to work for a leading high end builder, as well as Senior Co-ordinators too- so salary really is dependant on experience.

    If this sounds like you- please get in touch with Frankie at Clearfield Ipswich office, on
    Be at the front of the queue for jobs in construction

    As specialists in recruitment for the built environment sector, employers who need people like you come to us every day for help.

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