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    Head of Field Training - United Kingdom - ● Xapo Bank

    ● Xapo Bank
    ● Xapo Bank United Kingdom

    1 week ago

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    Description

    The Card Operations Lead plays a crucial role in maintaining and improving the smooth functioning of card products within Xapo, ensuring that Xapo customers receive premium and secure card services while adhering to regulatory and card scheme (Visa and Mastercard) requirements.

    Anti Financial Crime, Customer Success, Product, Reconciliations, Payments and Tech teams are examples of the teams the role will be dealing with.

    A positive and collaborative attitude are basic key characteristics to have a correct performance.


    Fraud Prevention:
    Implementing measures to prevent fraudulent use of cards, in cooperation with the Anti-Financial Crime team.

    Manage the debit card transaction disputes and frauds claims, working closely to the Anti-Financial Crime team to identify genuine fraudulent transactions.


    Compliance:
    Ensuring that card operations comply with relevant card scheme regulations and internal policies. Generating reports on card activity and performance metrics, analyzing trends, and identifying areas for improvement.


    Team Ambassador and Project Support:
    Representing the Operations team at stakeholder calls, participating in card-related projects.

    General Support :
    spread card knowledge through the organization by providing training.

    7+ years experience working in a Cards department of a bank or fintech being exposed directly to card transactions, card schemes (Visa and Mastercard), and card partners.

    ~ Bachelor's degree in business, administration, economics, or related field.
    ~ Deep understanding of Cards transactions processing, transaction security, fraud prevention, and disputes management in an issuer perspective (Experience in three of the four mentioned is required).
    ~ Ability to read, write and speak fluently in English
    ~ Jira, Confluence, Miro, Trello, any Core Banking Platform, Excel, G-Suite, Slack, Zoom, Cards-Processors software
    ~ Data analysis. Advanced excel or database skills
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