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    Field Service Engineer Training Provided - London, United Kingdom - Energy Jobline CVL

    Energy Jobline CVL
    Energy Jobline CVL London, United Kingdom

    1 week ago

    Energy Jobline CVL background
    Description

    Skills Required:
    DSS, IMAC, Apple Mac, PC, Hardware, Software, VIP, VVIP, Audio Visual Support, Customer Service.
    Key Responsibilities
    Provides support for software, hardware and networking support for desktops, laptops, and servers.
    Provides maintenance and support on legacy products
    May Provides Support for Enterprise Products
    Performs disk replacement on enterprise storage products
    Installs and maintains PCs and associated software, networks, servers, and peripherals
    Supports network products from operational and maintenance perspectives
    Performs installs, moves, adds and changes as required
    Tests and certifies PCs, networks, servers and client approved applications
    Provides follow-up on problems or escalation.
    Maintains a high degree of professionalism in actions, demeanour, and dress.
    Ensures customer satisfaction throughout the service delivery transaction.
    Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
    Key Qualifications
    High school degree required
    6 months to 1-year hands on technical experience

    Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

    Bachelor's degree or

    Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

    A+ certification a plus
    Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, . COMPTIA, and NETWORKPLUS
    Troubleshooting software and hardware problems
    Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
    Ability to test and certify PC, networks, servers, and client approved software applications and associated peripherals
    Knowledge of client specific internal procedures and service delivery requirements
    Excellent analytical and client communication skills
    Client and/or governmental clearance may be required
    Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
    Police or criminal background verification may be required #J-18808-Ljbffr
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