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Sheffield

    Central Referrals Co-ordinator/Administrator - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust

    Sheffield Teaching Hospitals NHS Foundation Trust
    Sheffield Teaching Hospitals NHS Foundation Trust Sheffield, United Kingdom

    Found in: Talent UK C2 - 6 days ago

    Default job background
    Permanent
    Description

    Job summary

    Process all patient referrals into Community & Special Care Dentistry (CSCD), ensuring they meet acceptance criteria and are managed in a timely and efficient manner.

    Provide support, advice and information for clinical staff and management in order to maintain quality services; providing data to support service delivery and clinical need.

    Work collaboratively across all specialties within Charles Clifford Dental Services to ensure seamless inter departmental referrals.

    Provide administration and secretarial support to the city-wide service, including the preparation of letters, documents, reports and the directorate newsletter.

    Main duties of the job

    Receive, assess and process referrals against acceptance criteria.

    Ensure all referrals are managed and monitored in accordance with service timescales and policies.

    Support referred patients through the process establishing any special requirements, transport, interpreter services.

    Prepare and maintain patient's records and databases to support clinical assessment/appointments and tracking the patient journey.

    Communicate with clinical leads with regard to referral trends, waiting lists and help facilitate efficient clinic utilisation.

    Provide reports, data and information to support the programming and management of the service.

    Provide secretarial support to the city-wide service, including the preparation of letters, documents, reports.

    Initiate, prepare and process dental invoices.

    Liaise with cashiers and sales ledger for patients who have outstanding debt.

    Maintain accurate records in relation to invoicing and debt collection.

    Update staff records on ESR.

    Administrative duties involved in the processing and receipt of requisitions, liaising with procurement and clinical teams.

    Complete and submit staff overtime and extra duty payment forms to the relevant human resources department.

    Reconcile staff details between databases by cross-referencing with other data sources and Human Resources .

    Support and facilitate meetings, including preparation of agendas, arranging venues and taking and typing minutes.

    About us

    You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

    Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis.

    The department work closely with the Charles Clifford Dental Hospital across the primary secondary interface in the provision of consultant led services on referral, including in-reach specialist care within the hospital. We also support undergraduate dental students, clinicians, senior clinicians and specialists in the delivery of dental care.

    Job description

    Job responsibilities

    Please view the attached Job Description and Person Specification documents for full details regarding this post.

    When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

    Person Specification

    Education and Qualifications

    Essential

  • GCSE (or equivalent) in English and Mathematics, at grade C/4 or above (or Equivalent demonstrable experience)
  • NVQ Level 3 qualification (or equivalent experience) in office or business management (or relevant subject)

    • Desirable

  • RSA level II typing or IT qualification.
  • Customer service qualification

    • Experience

    Essential

  • Relevant experience of working in an NHS out-patient setting.
  • Experience of communicating with diverse client groups and referral agencies
  • Working as part of a healthcare team
  • Experience of managing and setting up monitoring systems to record information
  • Experience of facilitating meetings and taking and typing minutes.
  • Proven resilience in meeting objectives and deadlines

    • Desirable

  • Experience of working in a dental setting.

    • Skills & Knowledge

    Essential

  • Knowledge of Community & Special Care Dentistry referral pathways.
  • Knowledge of Microsoft Office packages
  • Able to understand, demonstrate and maintain confidentiality and security within the service, along with the ability to process personal details in an appropriate and sensitive manner
  • Confidence to enter information directly onto documentation which is auditable, requiring a very high level of accuracy.

    • Personal Qualities

    Essential

  • Be able to demonstrate organisational skills.
  • Written and oral communication skills
  • Ability to work independently and as part of a team
  • Ability to prioritise and solve problems effectively
  • Demonstrate a commitment to patient centred services.
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