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    Assistant Resident Service Manager - Reading, Berkshire, United Kingdom - Score Associates

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    Description
    Assistant Resident Services Manager


    The role aims to deliver on-site lettings and property management services for vibrant build-to-rent residential developments in the Thames Valley.

    Key responsibilities include being the primary contact from initial enquiry to resident move-in, maintaining high standards of customer service, and fostering a sense of community within the development.

    Report building issues to the relevant team member promptly.


    • Deliver exceptional customer service to residents.
    • Organize and oversee tenant services both externally and internally.
    • Foster a sense of community through effective communication, events, and innovative initiatives.
    • Coordinate all contractor appointments and defect warranty repairs, ensuring service levels are met.
    • Support the RSM in ensuring compliance with health and safety statutory requirements across the development.
    • Strong background in customer service.
    • Sound financial management abilities.
    Working Hours: 40 hours per week, spread across 5 days over 7.

    Salary:
    £32,000 with up to a 10% discretionary bonus.

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